Client Service Representative
2 months ago
Pay range:
$14 - $16
Operating hours: 8-6 Monday - Friday & 8-12 Saturday
***Ability to work Saturdays on a rotation is required
We are proud to offer our full-time teammates comprehensive benefits:
- Medical, Dental, and Vision insurance
- Disability insurance
- Life insurance
- Paid time off
- 401(k) with match
- Scrub allowance
- CE BudgetFlexible schedule
- Vet care discount
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Full or part-time
- Ability to work on weekends
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
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