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Field Service Engineer
2 months ago
Position Responsibilities
The
Field Service Engineer will also have direct input to the Director of
Service, Operations and engineering teams. This input is critical to
further enhance product reliability, operability, and serviceability on a
global basis.
Provide onsite support and phone support to field
service organization problems and product issues related to software,
firmware, networking and their clinical applications
Take
personal ownership of the customer experience. Facilitate customer
satisfaction through initiation of problem resolution and escalation.
Engage the necessary resources for problem resolution in timely fashion.
Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
Support new product introductions and first of kind installations
Responsible for status reporting to internal/external customer support teams
Participate as a technical resource and or customer advocate as needed
Provide technical and support to sales and applications as needed
Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
Reports to Director of customer service
Experiences, Knowledge, Skills and Abilities
Experience servicing and troubleshooting electrical/electronic equipment
Min. 3+ years of experience servicing/installing Medical imaging equipment CT & Nuclear preferred
Basic Skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly.
Able to work independently
Approximately 30 possible air travel
Typical service area within 100 miles of metro region
Strong sense of customer service with excellent interpersonal skills
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