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Field Service Engineer
2 months ago
Field Service Engineers
Key Responsibilities:
Plan and coordinate activities related to installing equipment; investigating and resolving customer reports of technical problems with equipment; and eliminating future operational or service difficulties
Install new or modified equipment at customer's facility to ensure full functionality according to specifications
Review and maintain records of performance reports and documentation from customers and field representatives
Provide Customer Service and/or other personnel with hands-on technical assistance for troubleshooting and repairing equipment so as to expedite the process
Inspect malfunctioning and/or damaged products, determine the source of the problem, recommend corrective actions and coordinate problem resolution with the Engineering Department
Develop and conduct training on safe operation of equipment, as well as demonstrate skills to trainees including team members and customers
Experience/Qualifications:
Experience with vacuum and/or atmosphere furnaces is required
Prior heat treatment experience preferred
Electrical skills preferred (much be able to read electrical drawings and perform field wiring)
Hydraulic and pneumatic experience preferred
Experience with database software (e.g., Allen Bradley, Siemens, Wonderware, VacuProf), internet software, spreadsheet software and PLC programming is preferred
Ability to analyze reports to determine trends and recommend modifications; provide a communication link between the customer and company; and keep daily records, such as service reports, expenses and travel schedule
Education:
Two-year college or technical school degree, or two to four years of related experience and/or training, is required
Advanced technical education, or combination of education and experience, will be considered
Experience in closely related equipment requiring the same skillsets will be considered
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