System Engineer

3 months ago

Dallas, United States Saxon Global Full time

The manager just reached out with a few updates as they've rejected EVERY candidate. Below is the feedback and update on what the manager is looking for...

"All the candidates presented are Infrastructure focused. This role is more Front End Web Application Support around Javascript. We are looking for folks that are Level 2 Support at least. Please share additional profiles to review"

System Engineer (Level 2 Production Support)

WALMART

Dallas, TX or Sunnyvale, CA is Location (HYBRID)

Rate: $50/hr C2C for Dallas, TX candidates, $60/hr for Sunnyvale, CA candidates.

Data and App support. Cloud based, Microservices knowledge. Splunk Grapaha, prometheus, Monitoring tools.

Workflow scheduling tools.

ETL: Pyspark, Scala, etc. Debugging pipelines

SERVICE NOW is huge. Instance management

Debugging w java, react, javascript.

Hands on SQL knowledge. Debugging as well. (How to query and troubleshoot up stream vs downstream. Joines (SQL Skill set)

Job Description:

As a "System Engineer", you should be able to Manage all the Production systems and recommend ways to optimize performance and provide solution to problems. Also you should technically help and assist team in technical directions, following the best practices. You should have hands on experience in ITIL functions and processes.

About Team: NewBETS - Data Ventures
Our team creates reusable technologies to help with customer acquisition, onboarding, and empowering merchants, while ensuring a seamless experience for both stakeholders. We also optimize tariffs and assortment in accordance with Walmart's Everyday Low-Cost philosophy. We not only create affordability, but we also deliver customized experiences for customers across all channels - in-store, mobile app, and websites. Our team is responsible for providing support to US Marketplace sellers. We focus on providing immediate solutions to the cases/tickets created by sellers. We interact with multiple teams across the company to provide excellent seller experience.

What you'll do:

  • Independently own and address and resolve data and applications issues, provide updates and perform root cause analysis.
  • Application support process/service management knowledge Incident management, problem management, Defect tracking, Reports, SLAs
  • Supervise all alerts related to application and system procedures and provide services proactively.
  • Maintain good professional relationships with counterparts of engineering, Platform supportand end Users etc.
  • Gain and maintain expertise in flow of application process and systems related to domain
  • Flexibility - Be part of a team that manages applications/systems to ensure best experience to customers and provide On call support, depending on Business needs.
  • Coordinate acrossteams and resolve all complex application and system issues ranging in complexity (Low to Critical)
  • Install and prepare tools required for proper functioning of applications on regular basis.

What you'll bring:

Must have

•Knowledge of operating systems, networking, databases, distributed computing, distributed file system, ETL and application stacks

•Having good understanding in microservices architecture and supporting Applications running in Kubernetes environment.

•Hands on triaging skill to debug API issues.

•Mandatory to have working knowledge of SQL and Databases

•Having practical knowledge to troubleshoot issues end to end and can identify root cause using APM tools such as Dynatrace/Grafana/Kibana/Splunk.

•Ability to segregate the category of issues - UI, Application or Data.

•Good to have code level analysis skills (React/Java/Javascript).

•Hands-on knowledge on ITSM/Service Now/OSC/Jira, Splunk/xMatters tools

•Can easily adapt to a new technology / tool.

•Exceptional verbal and written communication skills

•Listening ability and patience

•Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, andable to work independently or as part of a team.

•Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

•Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Nice to have
  • Nice to have Big query exposure.
  • Critical thinking, complex Problem Solve and Troubleshoot
  • Data support skills

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