Entry Level Customer Service Assistant

1 month ago


Jersey City, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Department: Pocket Ledge

Employment Type: Full Time

Location: Jersey City, NJ

Compensation: $18.50 - $28.00 / hour

Description

Position: Entry Level Customer Service Assistant

Company: Pocket Ledge

Location: Jersey City, NJ

Salary Range: $18.50 - $28.00 per hour (depending on experience)

About Pocket Ledge:

At Pocket Ledge, we're more than just a marketing company - we're your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we've been helping businesses like yours thrive in the dynamic world of marketing.

Job Description:

We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This is an exciting opportunity for individuals looking to start their career in a customer-focused environment. As a Customer Service Assistant, you will be the frontline representative for our company, providing exceptional service to our valued customers. You will engage with clients through various communication channels, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. This role will provide you with extensive training, equipping you with the skills necessary to thrive in the customer service industry.

Key Responsibilities

  • Assist customers via phone, email, and chat to address inquiries and resolve issues.
  • Provide accurate information about products and services to enhance customer satisfaction.
  • Maintain detailed records of customer interactions and transactions in our database.
  • Collaborate with team members to ensure seamless service delivery performance.
  • Identify and escalate complex customer issues to the appropriate departments promptly.
  • Follow up on customer interactions to ensure their needs have been met satisfactorily.
  • Contribute to the development of customer service processes and best practices.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; college coursework is a plus.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Basic problem-solving abilities and a customer-focused mindset.
  • Proficiency in using computers and navigating customer management software.
  • Ability to work effectively in a team-oriented environment.
  • Willingness to learn and adapt in a fast-paced setting.
Benefits
  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
  • Opportunities for professional development and advancement within the company.
  • Vibrant office culture with a collaborative and supportive team environment.


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