Data Entry Customer Service Representative
4 weeks ago
This Is Voice is seeking a detail-oriented and customer-focused Data Entry Customer Service representative to handle customer inquiries while ensuring accurate data entry and record-keeping. The ideal candidate will have strong communication skills and the ability to maintain precise records while offering exceptional customer service.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Accurately enter customer data into company databases and CRM systems.
Maintain and update customer records, ensuring all data is accurate and current.
Resolve customer issues by clarifying the customer's needs and determining the best solution.
Collaborate with internal teams to address and resolve customer complaints or requests.
Process orders, applications, and other documents as needed for customers.
Assist customers with troubleshooting and provide accurate product or service information.
Monitor and follow up on pending or unresolved customer requests to ensure satisfaction.
Perform routine administrative tasks, such as filing, data validation, and organizing customer data.
Requirements:
High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
Strong typing and data entry skills with attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to multitask and manage time effectively.
Experience with Microsoft Office (Word, Excel) and CRM systems.
A positive attitude, patience, and strong problem-solving skills.
Previous experience in customer service or data entry is preferred but not required.
Benefits:
Competitive salary commensurate with experience.
Comprehensive healthcare benefits package.
Retirement savings plan with company match.
Paid vacation and holidays.
Opportunities for professional growth and development.
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