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Operations Specialist

2 months ago

Lynn, United States Eastern Bank Full time

Job DescriptionThe Deposit Operations Specialist in Time Investments is responsible for a variety of centralized processing and support of deposit accounts including Certificates of Deposit (CDs), Retirement Accounts and deposit account exception processing. MAJOR RESPONSIBILITIES: Perform functions within the Deposit Operations department including, but not limited to:Provide time deposit/retirement account support, including:Process IRA transaction requests in accordance with IRS regulations (rollovers, transfers, withdrawals, RMD set ups, deaths, beneficiary designation etc). Review and perform quality control on IRA transactions completed throughout the bank to ensure accuracy in IRS reporting.Assist in completing consumer tax year end reporting to ensure necessary documentation issued timely.Perform certificate of deposit transactions including renewals, account closures and account maintenance.Reconcile and remit customer tax withholding to state and federal treasuries in compliance with IRS regulations.Assist in the account opening and maintenance of business-related account set ups.Assist business lines with business sweep set up and maintenance.Complete daily balancing of internal accountsAssist in monthly and quarterly reporting for recon, campaign reporting, and retail trackingAssist in annual projects such as B-notice and W8BEN recertification PROBLEM SOLVING & DECISION MAKING: Independent decisioning for minor and/or mid-level issues, ability to identify potential solutions for more complex or uncommon issues for approval recommendation. A strong understanding of IRS rules with respect to retirement accounts is needed to make decisions on Retirement account related activities. Firm understanding of various state and federal regulations associated with the various functions performed in Deposit Operations. Proactively involve resources from other departments and various bank systems to solve issues. Education and Experience High School Graduate with a minimum 3 - 5 years banking experience, preferably in operations and retirement account processing.Skills/Knowledge Posses the ability to perform in a fast paced, high demand, environment whilst balancing multiple priorities. Excellent written, verbal, and interpersonal communication skills. Proficient in Microsoft Office (Word, Excel, and Outlook). Ability to work effectively in a team environment across all organizational levels, demonstrating flexibility, collaboration, and adaptability. Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.Working Conditions This is a hybrid role.About UsCommitted. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve. As a large full service commercial bank in the Greater Boston area, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.