Operations Specialist III

4 weeks ago


Lynn, Massachusetts, United States Eastern Bank Full time
Job Summary

We are seeking a highly skilled Operations Specialist III to join our team at Eastern Bank. This role is responsible for performing customer and internal account reconciliations, meeting targeted service level agreements, and managing team workflow and resource alignment.

Key Responsibilities
  • Manage monthly account reconciliation workload, performing quarterly internal account reconciliations, and managing annual escheatment processing for internal accounts.
  • Execute Quality Control review to ensure accurate documentation and adherence to policies and procedures, communicating with business lines and account officers as needed for customer support and issue tracking.
  • Perform pre-scrub and final account analysis routines for all customers that have subscribed to the service, ensuring documentation and standard operating procedures are in compliance with the most recent updated policy and regulations.
  • Train with team members on daily-weekly-monthly functions, maintaining proficiency in business line systems, applications, regulations, and industry standards.
  • Escalate issues to manager appropriately, performing related and unrelated duties as needed or assigned by Management.
Requirements
  • Bachelor's degree or related knowledge/skills base gained through experience required.
  • 3-6 years of bank operations experience required.
  • Experience independently managing an efficient workflow.
About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential.

We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement.

Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.



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