Regional Member Specialist

2 hours ago


Lynn, Massachusetts, United States Metro Credit Union Full time
Regional Member Specialist

Are you looking for a challenging and rewarding role in the banking industry? We have an exciting opportunity for a Regional Member Specialist to join our team at Metro Credit Union

About the Role

This is a floating role that will provide you with a lot of visibility and the opportunity to see your impact on a daily basis. You will be working closely with our members to provide exceptional service and support, and will be responsible for providing float branch coverage for various job functions in both front-end member service and secondary back-end support services.

Key Responsibilities
  • Provide float coverage to assigned Region's branches by assisting with day-to-day operations, open and closing of branch locations, teller and member service support.
  • Assist with secondary support duties via phone support for the Universal Service Center and answering Secure Messages.
  • Identify financial needs of new and existing members while providing exemplary service and instilling a strong business relationship.
  • Accurately complete all account opening requirements, teller transactions, and end of day branch balancing, as assigned.
  • Conduct consumer loan interviews; aid members in the completion of loan applications including verifying identification, obtaining required signatures, and ensuring that approval conditions are met.
  • Contribute to sales goals; make effective referrals to Retail partners.
  • Resolve member escalations by determining cause of the problem, selecting, and explaining the best solution, expediting correction/adjustment, and following up to ensure resolution meets the members' needs.
Requirements
  • Bachelor's degree and/or equivalent combination of education and work experience.
  • Prior banking or financial experience strongly preferred.
  • Basic knowledge of computer software.
  • Flexibility and ability to establish rapport quickly with others.
  • Strong communication skills and service-oriented.
  • Attention to detail and accuracy with data input skills.
  • Ability to work in a fast-paced environment.
Why Metro Credit Union?

We offer a comprehensive benefits package, including health, dental, and vision coverage, annual bonus eligibility, 401(k) with matching plan, and a range of voluntary benefits. We also offer a dynamic and growing work environment, with opportunities for professional development and advancement.

At Metro Credit Union, we are committed to helping local people, businesses, and non-profit organizations reach their goals. We are a high-performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve.



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