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Account Manager
3 months ago
The Purpose of the Job
We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers.
You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders . You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Key Responsibilities
Operate as the lead point of contact for any and all matters specific to your customers.
Build and maintain strong, long-term relationships with customer as a trusted adviser to key stakeholders as well as executive sponsors.
Support dedicated production teams to e nsure the timely and successful delivery of our solutions according to customer needs and objectives .
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders , via technology platforms, reporting dashboards and quarterly business reviews.
Forecast and track key account metrics.
Ensure actions are taken to key company cash flow goals; monitor client & supplier payments, timely invoicing, proper budget adjustments
Develop profitable and sustainable sales growth at assigned Key Accounts , i dentify and explore opportunities for new from existing growth of services scope
Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your customers
Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
Work closely with internal partners to support warehouse management initiatives
Determine customers’ unmet needs and translate internally for adequate follow up.
Retain and grow your assigned book of business including meeting or exceeding up sell targets.
Bring new ideas to client to expand presence in the retail space; innovation in display marketing, seasonal initiatives, cross-channel marketing
Maintain thorough understanding of the customers’ end use markets, their important customers, and their main competitors.
Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
Strive to identify process improvement ideation related to catalog improvement and inventory risk mitigation
Demonstrate a thorough understanding of your customers’ business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your customers’ needs.
Knowledge, Skills + Experience
7 + years of account management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Understanding of structural POS and POSM marketing tools (can read spec sheets, understand POG/CAPE/BOM documents)
Passion for physical retail marketing
BA/BS degree or equivalent
SN1
Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.
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