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Associate Level Tier 2 Help Desk

3 months ago

Annapolis, United States NiSUS Technologies Corporation Full time

G243SA1 - Associate Level Tier 2 Help Desk - Cleared

Annapolis Junction, Maryland, United States

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud

infrastructure Schedule: Monday through Friday 2pm-10pm Requirements TS/SCI with poly required

High School Degree/GES and 10 years of related experience A Bachelor of Science may be substituted for 5 years of experience Hardware experience Remote assistance One of the Following Certifications Required:

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