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Hotel Front Desk Agent

2 months ago

Chicago, United States Hotel Felix Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Field customer complaints when necessary
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

•High school diploma, GED, or equivalent
•Working knowledge of Microsoft Office and reservation management systems
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Has experience answering telephone calls and troubleshooting stressful situations