Full-Time AC Marriott Hotel Front Desk Agent

4 months ago


Chicago, United States Marcus Hotels Full time

** Full-Time AC Marriott Hotel Front Desk Agent**

****

**POSITION PURPOSE:** Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay. Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates , vacation hour accrual upon hire for eligible associates , 401K, travel, dining and movie discounts. - Greet and welcome guest as they arrive to the hotel; check guests in and out of room according to standards.

- Able to provide accurate and appropriate information regarding area or hotel, outlet information and services to guests.

- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.

- Respond to guest requests and handle guest issues or report complaints to management.

- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

- Perform other duties as assigned.

At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a

**Full-Time Front Desk Agent.**

**ESSENTIAL FUNCTIONS:**

**POSITION REQUIREMENTS:**

- Ability to stand and move throughout the front office and continuously perform essential job functions.

- Ability to read, listen, and communicate effectively in English, both verbally and in writing.

- Ability to access and accurately input information using a moderately complex computer system.

- High school diploma or equivalent required.

Equal Opportunity Employer



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