Customer Service Agent

2 months ago

St Paul, United States growroseville.com Full time

Full-Time Customer Service Agent at H.B. Fuller Available Openings: 1 Posted Date: May 14, 2021 Industry: Customer Service Pay Type: Salary Compensation: TBD Education Level: Bachelor's Degree The Customer Service Specialist reports to the Customer Service Supervisor and has account management responsibilities. They are the single point-of-contact for their assigned customers to ensure customer satisfaction is achieved and assists the company in meeting its set goals for revenue, profit, receivables, on-time and fill rate, quality and safety.

**Responsibilities**

* 75% Customer Account Management.

* Single Point-of-Contact to customer. Ensure customers needs and expectations are met. Follow through with requests to completion.

* Build lasting relationships with customers through knowledgeable communication and meeting requirement for proactive calls to ensure service expectations are met. Ensure domestic orders are entered on-time and review daily.

* Manage all aspects of order cycle including any troubleshooting to ensure customer satisfaction and hassle free interface and orders have accurate prices, terms, customer information, dates, item numbers, quantities, shipping instructions.

* Perform all functions of job position using various computer applications and channels of communication.

* Effectively manage work situation of moderate degree of complexity, which could impact company image and/or sales dollars and cost.

* Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales where necessary using independent judgment.

* Handle assigned projects in addition to daily tasks independently.

* Responsible for promoting and training customers on all ecommerce tools and solutions. Maintain and seek understanding of existing and new ecommerce solutions.

* Partner with sales to understand sale growth initiatives and company value propositions.

* Coordination with supervisors to authorize additional expenditures when appropriate to ensure service delivery and customer satisfaction levels are maintained.

* 25% Service, Communication and Teamwork.

* Improving service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customers needs, new products, product availability and the production plans.

* Meeting phone coverage requirements to provide world class customer service.

* Actively participating on teams by contributing skills and appropriate knowledge to continually achieve better solutions and results.

* Knowledge and compliance to all pertinent processes, policies and standards, both departmental and company-wide, needed to perform your primary responsibilities.

**Qualifications**

* Bachelors degree preferred or combination of related years of college and/or years of customer service/sales experience.

* Intermediate PC skills; include Microsoft Office suite, and ERP systems.

* Must be results orientated, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with people, service oriented, and a positive attitude.

* Action oriented and high energy to work in a challenging, changing and flexible environment.

* Ability to prioritize and manage workload to meet customer demands and deadlines.

* Strong communication skills; written, telephone, speaking, reading and listening.

* Effective problem solving skills and ability to make decisions independently.

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