Dispatcher/Customer Service Specialist
2 months ago
Description
Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The
Dispatch/Call Center Specialist
is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.
The
Dispatch/Call Center Specialist
works a 10-hour rotating shift. The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
Shifts :
4am-2pm
8pm-6am
6am-4pm
4pm-2am
Location
The position is located at our company headquarters in Rockford, MN. Rockford is located 15 miles west of Plymouth on Hwy 55.
Responsibilities
Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience.
Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.
Requirements
High school education or equivalent
1+ year of customer service experience, preferably in a high call volume environment
Successful completion of WHIRC dispatcher training and probation
Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
Must adhere to WH’s core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.
Working Conditions
The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.
#J-18808-Ljbffr
-
Dispatcher 38765
2 weeks ago
St. Paul, United States First Transit Full timeFirst things First: Who are we? First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers...
-
Customer Service Specialist-HomeSmart Job
3 months ago
St Paul, United States Xcel Energy Full time** Customer Service Specialist-HomeSmart Job** Location(s): MN - Roseville **Position Summary** The HomeSmart Customer Service Representatives primary responsibility is to respond to all new and existing HomeSmart from Xcel Energy customers request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful...
-
Customer Service
3 months ago
St Paul, United States TCC MATERIALS COMPANY Full time** TCC Materials** ** Customer Service & Corporate Support Specialist** Mendota Heights, MN 55120 **Job Summary** To actively support and promote TCC Materials & Amcon Concrete Products lines of products with outside sales and other members of the distribution team. Primary emphasis is placed upon providing both external communications and internal support...
-
Customer service representative dispatcher
3 months ago
St Peters, United States UASA Full timeGet your evenings, weekends and holiday back! Mid America Service is a busy Appliance Service company looking for "happy" and professional customer service/dispatching reps. in St. Peters, Missouri that are interested in working Monday through Friday, 8 a.m. to 5 p.m. and "NEVER" nights, weekends or holidays...ever! (Positions available immediately.) Job...
-
Service Dispatcher
2 weeks ago
Saint Paul, Minnesota, United States National Diversity Network Full timeHarris CompaniesJob Category: DispatchReq. Number: SERVI002241Schedule: Full TimeLocation: Las Vegas, NV 89118, USAJob DetailsDescriptionThe purpose of your role as a Service Dispatcher As a Service Dispatcher, you will be responsible for effectively maintaining service technicians weekly work schedules and dispatching the technicians according to the...
-
Customer Service Representative
2 weeks ago
St Paul, United States Loffler Full timeWe are looking for a dynamic and customer-focused individual to join our team! As a Customer Support Representative at Loffler, you will play a critical role in ensuring our clients receive the support they need. With responsibility for answering calls, processing service and supply requests, and managing customer accounts, you will be a key player in...
-
Store Customer Service Specialist
3 weeks ago
St Paul, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Security Dispatcher
1 month ago
St. Paul, United States Regions Hospital Full timeRegions Hospital has an opportunity for a Security Dispatcher to join our team! The Dispatcher will effectively prioritize responses to a wide variety of routine, public service and emergency support calls requiring various problem-solving techniques, judgment, and verbal de-escalation. This position will use best practices to identify, analyze, and...
-
Store Customer Service Specialist
4 weeks ago
St. Paul, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
HVAC Dispatcher
4 weeks ago
St Petersburg, United States Hale's Air Conditioning Service, Inc. Full timeJoin Our Ever-Growing Team! Hale's AC is looking for a motivated and detail-oriented HVAC Dispatcher to join our team in St. Petersburg, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities, but you will also handle inbound and outbound phone calls to customers. Primary Responsibilities: Report to the Operations Manager. Dispatch all...
-
HVAC Dispatcher
1 month ago
St Petersburg, United States Hale's Air Conditioning Service, Inc. Full timeJoin Our Ever-Growing Team!Hale's AC is looking for a motivated and detail-oriented HVAC Dispatcher to join our team in St. Petersburg, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities, but you will also handle inbound and outbound phone calls to customers.Primary Responsibilities:Report to the Operations Manager.Dispatch all...
-
Customer Service Representative
3 months ago
St Paul, United States Cemstone Full time** Cemstone Products Company** ** Customer Service Representative** Mendota Heights, MN 55120 Cemstone is seeking a Customer Service Representative for our corporate office in Mendota Heights. The Customer Service Representative will provide effective customer service and support through in-depth knowledge of company products, programs and services. **Job...
-
Customer Service Representative
3 months ago
St Paul, United States Agcmn Full time** Cemstone Products Company** ** Customer Service Representative** Mendota Heights, MN 55120 Cemstone is seeking a Customer Service Representative for our corporate office in Mendota Heights. The Customer Service Representative will provide effective customer service and support through in-depth knowledge of company products, programs and services. Job...
-
Emergency Dispatcher Communications Specialist
3 months ago
St. Petersburg, United States Johns Hopkins Medicine Full timeAt Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include: Affordable healthcare Paid Time Off (PTO) and company paid holidays Tuition Assistance Life and disability insurance Opportunities for career development Employee discount program - travel, tickets, dining and more! POSITION SUMMARY: The Dispatch...
-
Customer Service 3
3 months ago
St Paul, United States Pilot Freight Service Full time** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004422 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service 3** for our **Eagan, MN location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...
-
Towing Dispatcher
1 hour ago
Saint Paul, Minnesota, United States Budget Towing Inc Full timeAbout Budget Towing Inc Budget Towing Inc is seeking a skilled and experienced Dispatcher to join our team. As a vital part of our operations, you will be responsible for coordinating towing services and ensuring efficient dispatching of our tow trucks. Responsibilities Manage incoming calls from customers requiring towing services. Accurately assess...
-
Lead EMT/Dispatcher
2 months ago
St. Paul, United States Regions Hospital Full timeAt Regions Hospital you'll find a warm, diverse group of people who are committed to helping our patients - and each other. We foster an inclusive environment that encourages new ways of thinking, celebrates differences and recognizes hard work. We're also committed to living our values. This means you can expect us to be your partner and treat you with...
-
Alarm Monitoring Specialist Twin Cities Area
4 weeks ago
St Paul, United States Vivint Full timeAt NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and...
-
Customer Experience Specialist
1 month ago
St Paul, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Service Representative
2 months ago
St Paul, United States U-Haul Full timeLocation: 1195 E Hwy 36, Maplewood, Minnesota 55109 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...