Front Desk Operations Manager

3 weeks ago


Chicago, Illinois, United States Staypineapple Full time
About the Role

The Guest Services Manager will oversee front desk operations, ensuring seamless service delivery consistent with Staypineapple's high standards. This includes supervising staff, interviewing and training new hires, preparing performance reviews, and monitoring departmental costs.

The ideal candidate possesses excellent leadership skills, a keen ability to assess situations, and a passion for providing top-notch customer service.

Key Responsibilities:

  1. Supervise and coach front desk staff to deliver exceptional guest experiences
  2. Recruit, train, and develop front desk staff in accordance with SOP standards
  3. Maintain accurate records of staff performance, overtime, and payroll costs


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