Senior Account Manager
3 weeks ago
The Account Management team at PTG is the face of the company to both existing and new clients. While there are day to day responsibilities associated with all accounts doing business with PTG, it is the expectation that the Senior Account Manager will nurture and care for existing business while also finding and developing new streams of revenue within existing accounts as well as new logos.
Responsibilities
Drive opportunities within existing accounts that lead to new streams of revenue for PTG across all of our solutions
Prospect for new logos that have not done business in the past with PTG
Create account specific strategies with new and existing accounts to maximize the business potential aligning with PTG goals
Meet or exceed topline revenue and profitability target for your accounts
Maintain a strong working knowledge of solution offerings and technology changes within the industry
Properly input and maintain sales data into CRM including sales forecasts, close dates, install dates, etc.
Operate as the lead point of contact for all matters specific to designated accounts
Set opportunities up in CRM, ensuring all pertinent information is accounted for
Create quotes and pricing proposals from customer submitted requests
Forecast and track key account metrics (i.e. quarterly sales results, annual forecasts) as well as account development as required by the PTG Leadership Team
Build and maintain strong, long-lasting customer/industry relationships in alignment with the PTG values
Manage customer construction schedules to submit proposals and pricing based on the schedule
Ensure the timely and successful delivery of our solution proposals according to customer needs and objectives
Prepare reports on account status
Assist with high severity requests or issue escalations as needed
Qualifications
College Degree or related experience
CTS certification preferred
5+ years proven work experience as an Account Manager in the AV industry
Solid experience with CRM software and MS Office
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
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