Guest Service Agent

7 months ago

Biloxi, United States Hilton Full time
***Daily Pay Avaliable***

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Services Agent

    2 weeks ago

    Biloxi, Mississippi, United States Golden Nugget Hotels & Casinos Full time

    About the Role: We are seeking a detail-oriented and organized Guest Services Agent to join our team at the Golden Nugget Hotels & Casinos. As a Guest Services Agent, you will be responsible for providing exceptional customer service to all guests, handling all aspects of guest service, and ensuring a positive and memorable experience.Key...

  • Guest Services Associate

    5 days ago

    Biloxi, Mississippi, United States Treasure Bay LLC Full time

    Job DescriptionThe Front Desk Professional will be responsible for delivering exceptional guest experiences by performing various front desk duties with accuracy and efficiency. This includes processing guest check-ins and check-outs, communicating Treasure Bay promotions, supporting Central Reservations, and other tasks as assigned by the supervisor.Key...

  • Guest Services Coordinator

    6 days ago

    Biloxi, Mississippi, United States Treasure Bay LLC Full time

    ResponsibilitiesThe primary goal of the Den Attendant Leader is to provide warm and enthusiastic greetings to guests as they enter The Den. This involves being attentive to guests' needs, answering questions about menu items and daily specials, and handling cash and credit transactions with precision and efficiency.

  • Reservations Agent

    4 weeks ago

    Biloxi, United States Bally's Corporation Full time

    Description Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further...

  • Pool Guest Attendant

    1 month ago

    Biloxi, Mississippi, United States Golden Nugget Hotels & Casinos Full time

    At Golden Nugget Hotels & Casinos, we are seeking a highly skilled Pool Guest Attendant to provide exceptional service and maintain the cleanliness of our pool deck.Salary Range: $11.00 per hourJob Description:Provide unmatched guest service by escorting guests to pool lounges, assisting with requests, distributing amenities, and maintaining deck...

  • Cove Host

    1 week ago

    Biloxi, Mississippi, United States Treasure Bay LLC Full time

    About the JobTreasure Bay LLC is seeking a motivated and detail-oriented Host/Cashier to join our team.Key Responsibilities:Greets guests warmly and ensures a smooth dining experience.Processes payments efficiently, verifying coupons and comps when necessary.Maintains a clean and organized workspace, adhering to health and safety standards.Provides excellent...

  • Guest Experience Coordinator

    1 week ago

    Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full time

    Job DescriptionWe are seeking a skilled Spa Receptionist to join our team at IP Casino Resort Spa - Biloxi. This individual will be responsible for handling reservations, providing exceptional guest service, and ensuring the smooth operation of our spa facilities.The ideal candidate will possess excellent communication skills, a positive attitude, and a...

  • Casino Guest Experience Specialist

    5 days ago

    Biloxi, Mississippi, United States Caesars Entertainment Full time

    As a Casino Guest Experience Specialist at Caesars Entertainment, you'll be responsible for providing exceptional service to all guests. Your role will involve assisting with player club-related functions, performing monetary transactions, and maintaining accurate records of all transactions.Key Responsibilities:Provide excellent guest service and ensure a...

  • Gaming Guest Experience Representative

    5 days ago

    Biloxi, Mississippi, United States Caesars Entertainment Full time

    Gaming Guest Experience RepresentativeWe are seeking a motivated and detail-oriented individual to join our team at Caesars Entertainment - Harrah's Gulf Coast as a Gaming Guest Experience Representative.About the RoleThis role is responsible for providing exceptional guest service and performing various tasks related to player services and financial...

  • Insurance Customer Service Specialist

    2 weeks ago

    Biloxi, Mississippi, United States Clint Malone - State Farm Agent Full time

    Job OverviewAs a customer-focused team member of Clint Malone - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, excellent customer service skills, and passion for helping others make you an ideal fit. This opportunity allows you to...

  • Insurance Customer Service Specialist

    1 week ago

    Biloxi, Mississippi, United States Clint Malone - State Farm Agent Full time

    Are you a people person with excellent communication skills? Do you thrive in a fast-paced environment where no two days are ever the same?Job Summary:We are seeking a highly organized and detail-oriented Insurance Customer Service Specialist to join our team at Clint Malone - State Farm Agent.As an Insurance Customer Service Specialist, you will be...

  • VIP Guest Relations Coordinator

    7 days ago

    Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full time

    Salary: $50,000 - $70,000 per yearAbout the OpportunityWe are looking for a talented VIP Guest Relations Coordinator to join our team at IP Casino Resort Spa in Biloxi. As a key member of our Player Development department, you will be responsible for building relationships and driving revenue growth with high-end gaming guests.Key ResponsibilitiesWelcome and...

  • Reservation Agent

    6 months ago

    Biloxi, United States Golden Nugget Hotels & Casinos Full time

    Overview: Coordinate all reservations activity on the property. Responsibilities: Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites in a prompt, courteous and efficient manner. Assist with group sales reservation. Maintain a record of all corporate, special rates, and preferred company rates. Keep accurate...

  • RV Resort Guest Experience Specialist

    2 weeks ago

    Biloxi, Mississippi, United States Equity Lifestyle Properties, Inc. Full time

    Elevate your customer service skills and join our team as an RV Resort Guest Experience Specialist at Equity Lifestyle Properties, Inc. in Biloxi, Mississippi.This is a unique opportunity to make a lasting impression on our guests by delivering exceptional experiences through interactions, reservations, and promotional offers for our RV Campgrounds and...

  • Reservations Team Member

    2 weeks ago

    Biloxi, Mississippi, United States Boyd Gaming Full time

    We are seeking a skilled Guest Service Agent to join our team at Boyd Gaming Corporation. In this role, you will provide exceptional guest experiences by answering incoming calls and resolving customer complaints in a professional manner.You will have the opportunity to work in a fast-paced call center environment, utilizing your communication skills and...

  • Client Relationship Manager

    5 days ago

    Biloxi, Mississippi, United States Clint Malone - State Farm Agent Full time

    Job SummaryWe are seeking an experienced Client Relationship Manager to join our team at Clint Malone - State Farm Agent. As a key member of our team, you will be responsible for growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments.About UsAt Clint Malone - State Farm Agent, we help...

  • Insurance Account Specialist

    5 days ago

    Biloxi, Mississippi, United States Clint Malone - State Farm Agent Full time

    Grow your career as a Customer Service and Insurance Professional with Clint Malone - State Farm Agent.About the RoleThis role involves managing client accounts, updating information in our database, and providing exceptional customer service. You will also assist clients with policy changes and inquiries, process insurance claims, and coordinate with...

  • Customer Service Representative

    3 weeks ago

    Biloxi, United States Brandon Jacobs - State Farm Agent Full time

    Benefits:Company matching retirementBonus based on performanceCompetitive salaryTraining & developmentPaid time offROLE DESCRIPTION: As a Customer Service Representative with Brandon Jacobs State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer...

  • Customer Service Representative

    3 weeks ago

    Biloxi, United States Brandon Jacobs - State Farm Agent Full time

    Benefits: Company matching retirement Bonus based on performance Competitive salary Training & development Paid time off ROLE DESCRIPTION: As a Customer Service Representative with Brandon Jacobs State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful...

  • Insurance Career Opportunity

    2 weeks ago

    Biloxi, Mississippi, United States Brandon Jacobs - State Farm Agent Full time

    About Our AgencyAt Brandon Jacobs - State Farm Agent, we strive to provide exceptional client experiences that foster growth and success in our insurance agency. As a Customer Service Representative, you will play a vital role in generating loyalty and trust among our customers.