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Customer Service Specialist

2 months ago

Mason, United States WEX Full time

The Customer Service Specialists work primarily on the phone connecting with WEX Health customers. You would be responsible for answering all participant questions in regard to administered benefits with accuracy and high quality customer service.

Essential Duties

Responsible for answering incoming calls and engaging with our customers over the phone Responsible for assisting participants by answering questions, solving problems, and educating Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success) Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date 95% average quality scores 85% schedule adherence Being the one point of contact for problem solving Utilizing up to 5-10 systems, often multi-tasking with multiple systems on each phone call Prescribing the fastest and easiest resolution to the problem Influence customers for a win-win solution Educate customers on other alternatives or features not already considered Lead with excellent written and verbal communication skills Demonstrates the WEX Core Values daily Ability to learn, develop and excel in a virtual environment

Position Requirements

Availability to high speed internet Must have a private work space Must be able to connect to a physical router via cable (hardwire) Ability to work between the hours of 6:00am-9:00pm CST

Preferred Qualifications

Experience in a customer service related position High volume call experience Familiarity with Google Workspace This is a Hybrid opportunity Must be able to travel to the Mason, Ohio office.

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