Customer Service Representative

2 months ago

Merrick, United States Liberty Full time

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

Customer Service Representative will be responsiblefor providing prompt, accurate, professional in-person, electronic and telephone service to internal and external customers. Support other departments as needed.

Accountabilities
  • Respond to all incoming customer inquiries including but not limited to:
  • Emergency calls
  • Service connects, disconnects, new service installations
  • Rate, billing and payment inquiries
  • Water quality complaints, inquiries
  • Resolving high bill complaints
  • Identifying complex meter and billing situations
  • Negotiating and establish payment arrangements
  • Provide information on products and programs offered by the Company and generate referrals to the appropriate departments
  • Promote low-income programs
  • Promote water efficiency programs
  • Process payments
  • Communicate with customers electronically and/or outgoing calls and in person
  • Perform back office, walk-in and cashiering responsibilities as assigned
  • Liaison between customer, field personnel and office staff
  • Expected to respond to emergency call out and extended work hours when company emergencies occur.
  • Ensure all working practices are compliant with Liberty Utilities' policies, procedures, and NY PSC regulatory rules

  • HOURLY RATE:$22.28

Education and Experience
  • High School Diploma or GED required. Associate Degree preferred.
  • 2-year experience working in a customer service environment handling incoming/outgoing calls required.
  • Knowledge of computer systems and Microsoft Office (Excel & Word) required.
  • Experience with accounting or billing software a plus.
  • Must be available during emergencies and be flexible with working longer shifts and additional hours required.
  • Demonstrate ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying, and responding to customer needs effectively.
  • Excellent written and verbal communication skills required.
  • Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
  • Experience with use of cash register, receiving and posting payments.
  • Facilitate customer service satisfaction and a smooth flow of information between all departments.
  • Clearly and effectively communicate emergency information.
  • Communicate research results effectively with internal and external customers as it relates to customers, office, field and accounting.
  • Ability to communicate recommendations regarding policy development and implementation.
  • Experience with electronic data storage processes, ability to organize, plan and simplify business-filing systems preferred.
  • Work requires the ability to read and process customer applications, street addresses, computerized information and related reports, accounting terms and spreadsheets, vendor invoices, state statutes, federal laws, service area maps, correspondence and legal documents and contracts, and property legal descriptions at a college level.
  • Ability to perform math calculations (add, substract, estimate).Ability understand and detect errors in meter readings and billing calculations.
  • Work requires the ability to document customer related issues and summarize research performed as it relates to all office operations.Documentation of follow-up, prepare and maintain reports and records.
  • Work is widely varied, to include involvement with customers, customer service operations, field operations and accounting.Must learn and understand the interdependency of all company operations and be able to analyze and prioritize situations as they arise on a daily basis.
  • Capable of making decisions that are within Liberty's business standards and guidelines; and New York rules and regulations, seeking assistance when necessary.Must be able to perform duties and function effectively with minimal supervision.
  • Valid driver's license is required.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billionof assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

  • Customer Service Representative

    2 months ago

    Merrick, United States Liberty Utilities Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...

  • Customer Service Representative

    3 weeks ago

    Merrick, United States The Bachrach Group Full time

    Job SummaryA Home improvement company in Merrick, NY is seeking a Bilingual Customer Service Representative to join their growing team. The ideal candidate will have experience in Construction Home Improvement or Manufacturing.Responsibilities:Assist customers in a professional mannerPerform mathematical calculations (handling discounts)Enter ordersHandle...

  • Customer Service Representative

    2 weeks ago

    Merrick, United States Sherwin-Williams Full time

    Job SummaryAs a Customer Service Specialist at Sherwin-Williams, you will play a vital role in ensuring exceptional customer experiences in our retail stores. Your primary responsibility will be to work closely with customers to understand their needs, provide expert advice on our products, and offer tailored solutions to meet their requirements.Key...

  • Customer Service Branch Associate

    3 weeks ago

    Merrick, United States The Sherwin-Williams Company Full time

    Job SummaryThe Branch Associate - Customer Service Representative is responsible for providing exceptional customer service and ensuring the efficient operation of the warehouse. This role involves receiving and preparing orders, loading and unloading products, and delivering products to customers in a safe and timely manner.Key ResponsibilitiesReceive and...

  • Patient Service Representative

    1 month ago

    Merrick, United States Lenox Hill Radiology Full time

    Job Description: Two floating positions available - one will cover sites in Western Nassau County - Elmont, Great Neck, Valley Stream, Hewlett. Second position will cover Merrick, Bethpage, Levittown, Freeport, Plainview, and Massapequa imaging centers as needed. Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of...

  • Insurance Account Representative

    2 months ago

    Merrick, United States Marwan Jaser - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Account Representative. As a key member of our agency, you will play a vital role in providing exceptional service to our clients and helping them achieve their insurance goals.ResponsibilitiesCustomer Service: Provide prompt, accurate, and...

  • Insurance Representative

    3 weeks ago

    Merrick, United States Marwan Jaser - State Farm Agent Full time

    Key ResponsibilitiesAs an Insurance Account Representative, you will be responsible for providing exceptional customer service, responding to inquiries, and educating customers about insurance options. You will work closely with the agent to establish and meet marketing goals, develop leads, and market appropriate products and services.Requirements1-2 years...

  • Insurance Account Representative

    1 month ago

    Merrick, United States Marwan Jaser - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Account Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and promoting State Farm insurance and financial products.ResponsibilitiesProvide prompt, accurate, and friendly customer...

  • Customer Service Branch Associate

    1 month ago

    Merrick, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Branch Associate to join our team at Sherwin-Williams. As a Customer Service Branch Associate, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide exceptional customer...

  • Insurance Account Representative

    2 months ago

    Merrick, United States Marwan Jaser - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Account Representative. As a key member of our agency, you will play a vital role in providing exceptional service to our clients and helping them achieve their insurance goals.ResponsibilitiesProvide prompt, accurate, and friendly customer...

  • Store Customer Service Specialist

    3 months ago

    Merrick, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Branch Associate

    2 months ago

    Merrick, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Branch Associate. As a key member of our branch team, you will be responsible for receiving and preparing orders, safely moving, loading, and delivering products to our customers.Key ResponsibilitiesPrepare orders for delivery or pickup...

  • Customer Service Branch Associate

    3 weeks ago

    Merrick, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and motivated Branch Associate to join our team at Sherwin-Williams. As a Branch Associate, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our branch.Key ResponsibilitiesProvide top-notch customer service to our valued customers, responding to their...

  • Customer Service Branch Associate

    2 months ago

    Merrick, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Branch Associate. As a key member of our branch team, you will be responsible for receiving and preparing orders, safely moving, loading, and delivering products to our customers.Key ResponsibilitiesPrepare orders for delivery or pickup...

  • Customer Service Branch Associate

    3 weeks ago

    Merrick, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Branch Associate to join our team at Sherwin-Williams. As a Branch Associate, you will be responsible for receiving and preparing orders, safely moving, loading, and delivering products, and providing exceptional customer service.Key ResponsibilitiesPrepare orders for delivery or pickup...

  • Customer Service Branch Associate

    3 weeks ago

    Merrick, United States Sherwin-Williams Full time

    About the RoleThe Branch Associate is a key member of our team, responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This role requires excellent customer service skills and the ability to operate tinting, mixing, and color matching equipment as needed.Key ResponsibilitiesReceive and prepare orders in a...

  • Customer Service Branch Associate

    2 weeks ago

    Merrick, United States The Sherwin-Williams Company Full time

    Job SummaryThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed.Key Responsibilities Prepare orders for delivery or pickup according to schedule (load,...

  • Customer Service Branch Associate

    4 weeks ago

    Merrick, United States Sherwin-Williams Full time

    Job DescriptionThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed.ResponsibilitiesPrepare orders for delivery or pickup according to schedule (load,...

  • Customer Service Branch Associate

    3 weeks ago

    Merrick, United States Sherwin-Williams Full time

    Job SummaryThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed.Key ResponsibilitiesReceive and prepare orders for deliverySafely move, load, and deliver...

  • Insurance Account Representative

    6 months ago

    Merrick, United States Marwan Jaser - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt, accurate, and friendly customer...