Customer Service Branch Associate

3 weeks ago


Merrick, United States The Sherwin-Williams Company Full time
Job Summary

The Branch Associate - Customer Service Representative is responsible for providing exceptional customer service and ensuring the efficient operation of the warehouse. This role involves receiving and preparing orders, loading and unloading products, and delivering products to customers in a safe and timely manner.

Key Responsibilities
  • Receive and prepare orders for delivery or pickup according to schedule
  • Load and unload products from deliveries
  • Operate and maintain warehouse vehicles and equipment
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Process sales transactions accurately and consistently with policies and procedures
  • Deliver products to customers in a safe and timely manner
  • Communicate and cooperate with supervisors and coworkers
  • Keep a clean and safe working environment and optimize space utilization
  • Follow quality service standards and comply with procedures, rules, and regulations
  • Ensure that the stockroom is organized
  • Operate tinting, mixing, and color matching equipment, as needed
  • Comply with inventory control procedures and assist with bi-annual inventory review
Requirements
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, with or without reasonable accommodation
Preferred Qualifications
  • Have at least a High School diploma or GED
  • Have at least one (1) year of work experience using material handling equipment
  • Have at least one (1) year of work experience in customer service, retail, or sales


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