Food & Beverage Manager - FULL-TIME - The Guest House at Graceland

3 weeks ago

Memphis, United States Graceland Full time

* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

* Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

* Maintain positive guest relations at all times.

* Resolve guest complaints, ensuring guest satisfaction.

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

* Must acquire and Maintain ABC permit and ServSafe Certificate.

* Maintain complete knowledge of:

- all liquor brands, beers, and non-alcoholic selections available in the Restaurant.

- The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

- Designated glassware and garnishes for drinks.

- All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation, and prices.

- Daily menu specials, 86d items.

- Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

- P.O.S. and manual system procedures.

- Daily house count, arrivals/departures, V.I.P.s.

Assign work and side duties to staff. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks. **REQUIRED SKILLS, KNOWLEDGE AND ABILITIES**: Management experience in full service dinning is required, hotel and formal bar experience is a plus; ability to cope with heavy workload; excellent communication and interpersonal skills is essential; ability to prioritize and work with limited supervision; excellent attention to detail; ability to perceive and work with a wide range of people; Some knowledge of food preparation including food safety techniques is required, Food and Beverage inventory control experience is helpful; ability to accurately handle money and cash transactions; skill to operate and clean various restaurant equipment; some knowledge of catering helpful, knowledge of Excel and Word computer programs is helpful.

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