Lobby/Corner Bartender

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy.
* Always maintain positive guest relations.
* Be familiar with all hotel services/features to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
* Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
* Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
* Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.
* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
* Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
* Obtain assigned bank and ensure accuracy of contracted monies. Always keep bank secure.
* Obtain outlet keys from Security.
* Complete opening side duties:
* Check quality and amount of all Bar Beverage stock and supplies by using checklist.
* Complete opening inventory sheet.
* Requisition all necessary supplies.
* Transport supplies from storeroom to bar.
* Stock ice in Bar.
* Set up bottles on display shelves and speed rail.
* Prepare garnishes.
* Stock glassware and paper supplies.
* Set up tables with menus, ashtrays (smoking bar only) and table lamps (smoking bar only).
* Prepare mixes.
* Check condition and cleanliness of blender, shaker and other tools.
* Check the temperature of refrigeration units and glass wash machine.
* Prepare bowls of Bar snacks, place on Bar and tables at opening.
* Stock rolled silverware.
* Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies.
* Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
* Input orders into system and ensure transmission of food orders is verified by Kitchen.
* Legibly document orders when system is down and distribute food orders to Kitchen.
* Ensure that all drink orders from servers are accurately rung into the POS system before giving drinks to them.
* Prepare all drink orders for guests according to outlet recipes.
* Provide club service for designated beverages.
* Serve drinks to guests.
* Retrieve food orders from Kitchen and serve to guests.
* Open and serve wine/champagne bottles.
* Prepare and serve cappuccino and espresso.
* Answer phones according to Peabody Service Excellence practices.
* Monitor and maintain cleanliness, sanitation and organization of bar top, tables, service areas and outlet itself.
* Replace ashtrays with 2 butts with clean ashtray by using capping method (for outdoor functions only).
* Remove soiled wares from bar top and tables to dishwashing area.
* Present guest checks and process payments. Adhere to all cash handling and credit policies/procedures.
* Extend courteous salutations when guests leave the outlet and invite them to return.
* Close all guest checks in the POS system immediately upon payment.
* Clean and reset bar top and tables immediately after guests depart.
* Clean glassware in glass machine/three compartment sink or dishwasher.
* Direct and assist Food and Cocktail Servers in their job functions to ensure smooth and efficient service to guests.
* Clearly communicate last call at designated closing time to guests and Cocktail Servers.
* Collect and report your tips at the end of the assigned shift.
* Legibly complete bottle transfer slips and distribute accurately.
* Legibly document designated items on the spill sheet.
* Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
* Use all chemicals in accordance with OSHA regulations and hotel requirements.
* Complete closing side duties:
* Properly store all reusable goods.
* Empty and drain ice bin.
* Scrub sink.
* Remove all items from bar top and tables; place clean items in designated areas; wipe clean all surfaces of bar top and tables.
* Remove liquor and bottles from speed rail and liquor display.
* Secure all liquors, beers, wines, coolers, cabinets, and storage areas.
* Wipe down all bottles and surfaces.
* Clean all Beverage equipment and tools.
* Count all empty bottles by type and legibly document such on the requisition form; attach transfer slips/spill report and place in Manager's office.
* Legibly document pertinent information in outlet logbook.
* Complete all closing reports in the POS system.
* Count bank at end of shift; complete cashier reports and drop receipts; secure bank.
* Return outlet keys at end of shift to Security.
* Follow maintenance program and cleaning schedule.
* Minimum of 18 years of age to serve alcoholic beverages.
* 6 months experience as a bartender or bar back or Bartender school.
* Food handling certificate.
* Fluency in English, both verbal and written.
* Provide legible communication.
* Compute basic arithmetic.
* Ability to:
* perform job functions with attention to detail, speed and accuracy.
* prioritize and organize.
* be a clear thinker, remaining calm and resolving problems using good judgment.
* follow directions thoroughly.
* understand guests' service needs.
* work cohesively with co-workers as part of a team.
* work with minimal supervision.
* maintain confidentiality of guests and associate information and pertinent hotel data.
* satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic and discreet manner.
* maintain regular and punctual attendance.
* adhere to Peabody grooming standards.
* exemplify Peabody Service Excellence.
* Knowledge of various drinks recipes and beverage service standards.
* Experience in cash handling.
* Ability to input and access information in the property management system/computers/point of sales system.