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Credit Associate
2 months ago
Credit Associate
Position Summary
The Credit Associate is responsible for assisting the overall credit Shared Service function through administration support provided to the credit and collection team. The Credit Associate is responsible for expanding their underwriting, collection, and customer service knowledge in preparation of additional responsibilities as assigned by the Director of Credit & Collections. The Credit Shared Services team has a focus on continuous process improvement and department efficiency within our credit support function.
Crosstrain and administer assistance with all functions of the Shared Service Department
Work closely with Shared Service Manager on process efficiencies
Adherence to documented SLA’s
Perform ad hoc reporting as requested by credit and finance leadership
Communicate regularly with all levels of District Credit Teams
Perform & assist underwriting analysis and investigations on existing and potential customers
Make recommendations on extension of credit on both unsecured and secured risk as requested
Perform collection calls for accounts at assigned levels
Process lien waivers, various methods of payment, and account adjustments
Field internal & external requests for credit assistance from various sources
Reconcile short pays and Unapplied Cash on branch accounts
Assist with review of lien / bond filing dates to ensure collectability of AR portfolio
Follow up on disputes timely and work with Districts and salesman to resolve
Assist with placement of accounts with collection agencies
Participate in training & education opportunities for next level roles and responsibilities
Performance Measurements
Timely responses & execution and adherence to SLA’s
Cross-functional capability
Minimal errors in time-sensitive workflow
Grow understanding of concepts involving underwriting, analysis, collection practices, job securitization, and industry-specific activity
Excellent & timely communication to maximize customer experience
Experience/Skills/Abilities
Analytical financial skills
Excellent communication skills both oral and written
Organizational and Interpersonal skills
Ability to handle stress successfully, manage time and multi-task
Ability to work independently on assigned tasks
Understanding of KPI’s and performance metrics
Ability to work as a team
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