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Listener & Donor Services Coordinator

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WinstonSalem, United States Corporation for Public Broadcasting Full time

Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified. Job Description Summary Working with minimal supervision, performs daily donor relations functions in the WFDD Listener and Donors Services Department. These functions include recording and receipting of donations, database management, and donor/listener customer service regarding gifts, programming or station events and initiatives. Job Description Essential Functions: Responds in a timely and professional manner to various requests and inquiries made by donors and listeners. Handles the collection of funds from donors and the accounting and depositing of such monies. Works in both Allegiance donor database and DAD donor database to accurately record gifts and communicates regularly with University Advancement; this includes database cleanup in Allegiance donor database. Manages the WFDD Sustainer (monthly giving) program, including regular contact with donors for special Sustainer-only events and communication about expired or declined credit cards. Manages the donations and entry of gifts related to the WFDD Vehicle Donation program. Manages the WFDD Day Sponsor program for gifts and edits messages, schedules messages, and ensures day sponsor messages are distributed to on-air staff for broadcast. Assists in coordination and oversight of on-air fundraising events from an off-air perspective, including soliciting volunteers and meal donors, preparing for the accounting of contributions, and follow-up with donors. Performs other station-related duties as assigned. Required Education, Knowledge, Skills, Abilities: Bachelor's degree plus at least one year of experience in non-profit fundraising, membership, customer service, or database management. Knowledge and understanding of public radio core values and goals. Knowledge of donor development and fundraising principles and practices. Knowledge of gift processing, data analysis, and database management. Strong interpersonal skills and the ability to work effectively with a wide range of constituencies while exercising practical problem-solving skills. Fosters a customer service culture and relentlessly seeks to solve donor/listener concerns. Proficiency in Microsoft Office, Google products, and experience with donor tracking databases; experience with Allegiance donor database strongly preferred. Excellent written and oral communication skills; close attention to detail. Ability to analyze and interpret policy and procedural questions. Ability to research and resolve office management problems and questions. Ability to organize workflow and coordinate activities. Ability to use independent judgment and maintain confidentiality of records and information. Ability to work evening and weekend events as needed. Ability to travel as required. Valid driver license with good driving record; must be insurable. Preferred Education, Knowledge, Skills, Abilities: Proficiency in Spanish a plus. Accountabilities: Assists in providing training, work direction, and problem-solving assistance for college and high school interns as well as supervising WFDD volunteers. Responsible for own work. Physical Requirements: Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Environmental Conditions: No environmental conditions. Disclaimer: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor. To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment. Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities. #J-18808-Ljbffr