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Manager, O65 Sales

3 months ago

Port St Lucie, United States Benefytt Technologies Full time

The Sales Manager is responsible for both team, team lead and licensed sales agent performance. Motivation, product knowledge and implementing compliant sales techniques for a performance-based Sales team. The Manager will be a proven sales leader, driving change in the HealthInsurance.com culture. The Manager will also coach agents to yield optimal sales performance through a sound understanding of the business and engagement with their team. The Manager will also work as a team with the Quality Assurance and Training departments to continuously drive dynamic change. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads and develops front line sales Team Leads by demonstrating a commitment to effective coaching and fostering a positive sales culture. Plan, organize and assist in documenting comprehensive sales plans designed to exceed goals and objectives for growth in membership. Participates in the development of departmental and individual sales goals and objectives. Works to develop innovative strategies that are aligned with the focus of building a strong sales and learning culture. Troubleshoots and resolves issues. Recruits, hires, coaches, leads, and motivates a sales organization (both Sales Agents and Team Leads) to exceed sales objectives and customer expectations. Ensures the capture and appropriate storage of complete and accurate prospective member records. Ensure agents and team are meeting or exceeding Sales and Quality performance goals through the use of established metrics. Protect consumer private information. Partner with leadership to determine daily, weekly and monthly sales incentive programs. Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately. Partner with site leadership (Site Director and Team Leaders) to identify development needs of staff to ensure they have the necessary tools to provide quality service and achieve goals. Provide agents with ongoing sales coaching and training to ensure performance and continuous improvement. Collaborate with Site Director to ensure Team Leaders are timely, consistently and accurately documenting individual sales agent coaching. Analyze statistical reports and other documentation to identify trends and implement overall performance enhancements. Work with internal business partners to proactively develop continuous quality improvement initiatives surrounding customer service and client satisfaction. Develop and implement programs that enhance employee motivation and maintain a positive work environment. Communicate and implement and/or enforce site policies and procedures. Manage site sales incentive budget; report status to leadership on a regular basis. Assist leadership team with tactical planning for the site to ensure quality interactions with clients and enhance overall operational effectiveness. Perform other duties as assigned. MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS): High School diploma required, advanced education in an applicable discipline is preferred. An active Florida 2-15 license is required, as is the ability to obtain comparable non-resident licenses in states as directed by the needs of the business. Maintain the license while employed. A minimum of 5 years’ health insurance sales experience is required. A minimum of 2 years’ sales management and training experience in health insurance is required. Experience within a health insurance contact center is preferred. Demonstrable competency in MS Office, focusing on but not exclusively with Outlook, Excel and Word. #J-18808-Ljbffr