Customer Service Rep
2 weeks ago
**Customer Service Rep - CHOC MSO (Copley)**
San Diego, California **Job ID** 8488 **Date posted** 01/10/2022 **Schedule** Full-Time **Shift** Day **Department** CHOC MSO; Patient Financial Services POSITION DETAILS:
Schedule: Days, 8-hour shifts
FTE: Full-Time, 80 hours per 2 week pay period
JOB SUMMARY:
Under the supervision of the Customer Service Supervisor, the Customer Service Representatives primary role is to promote favorable relationships with members, providers and health plans. Through the prompt, accurate and courteous resolution of issues, including but not limited to the following: authorization, processing claims, research, coordinating, translation services and Primary Care Provider changes.
SKILLS REQUIRED:
- Positive and constructive demeanor
- Superb listening skills
- Outstanding communication skills (speaking, reading, writing)
- Masterful problem-solver
MINIMUM QUALIFICATIONS:
- H.S. Diploma, GED, or Equivalent
- Strong Interpersonal skills
PREFERRED QUALIFICATIONS:
- Customer service experience in a physician office, hospital or other healthcare setting
- Knowledge of health plan benefits, claims, medical coding, billing, authorization and medical insurance
- Digital literacy, including Excel, EZ Cap, Word, Outlook, Access, Epic, & Echo Access and data-entry systems
Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click Add to create your job alert. Click on the X to remove a category. Job Category
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Selected Job Alerts
* CHOC MSO, San Diego, California, United States
* Patient Financial Services, San Diego, California, United States
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