Front Office Coordinator
3 weeks ago
Overview
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success.
With RealManage, you are not just an employee, you are family.
Company Overview:
RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.
RealManage also serves nationally recognized developer/builder clients.
As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.
RealManage is a values-based company with the following values as our guiding principles:
Integrity:
we always do the right thing.
Respect:
for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
Selflessness:
more than teamwork; we are part of something special and much larger than any of us.
Personal Relationships:
we are a professional services company; people do business with people they like.
Always Improving:
never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Responsibilities
Provide dependable day-to-day customer service for clients by answering phones and greeting visitors.
Provide support to the office staff by accomplishing the following tasks.
Great entry-level opportunity
Responsibilities:
Cover the front desk during business hours except for breaks and/or when other coverage is in place.
Display professionalism, excellence, and a sense of pride in all aspects of duties and responsibilities.
Complete all tasks/assignments in an accurate and timely manner.
Know, understand, implement, and support company policies and procedures.
Maintain a team-oriented approach when dealing with all other company associates.
Welcome all visitors and internal employees with a cheerful disposition.
Handle customer complaints or concerns by contacting the management team and/or supervisor.
Assist in vendor relationship management.
Maintain a positive and professional attitude in a high demanding position.
Answering incoming calls in a prompt and timely manner and directing to the appropriate staff member and/or team lines.
Sort all incoming invoices
Manage all incoming and outgoing mail
Notify appropriate staff when deliveries are received
Prepare overnight packages to other offices when appropriate and scan information to other offices if needed immediately
Forward all terminated account correspondence to appropriate parties
Sort, date stamp, open, and distribute all incoming mail.
On a weekly basis, package and mail all Welcome Packages for corporate office accounts.
Always maintain neatness in lobby and mailroom.
Review the conference rooms calendar and notify by phone appropriate party when guests arrive.
Other duties as assigned by the office manager.
Qualifications
Qualifications:
High School Diploma or Equivalent required
Outstanding communication and interpersonal skills.
Excellent phone techniques and the ability to address large volume of incoming calls effectively and efficiently.
Personable, well-groomed, and proper professional business attire.
Display neatness and accuracy while maintaining efficient speed to accomplish tasks.
Ability to work on multiple tasks simultaneously and superior organization skills.
Ability to always maintain a positive and professional attitude.
Ability to type at least 45 wpm.
Software knowledge for Microsoft Office, including Outlook, Word, Excel, and Publisher. Software knowledge of accounting software, VMS.
Pay and Benefits:
$20.00
to $23.00, depending on education and experience.
Benefits Include:
Medical Insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High Deductible Medical Plan to be eligible)
FSA
Education Reimbursement
401K matching
Employee Assistance Program (EAP)
9 paid Holidays
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