Call Center Representative

2 weeks ago


Phoenix, United States Rose International Full time

Date Posted: 04/25/2024

Hiring Organization: Rose International

Position Number: 462910

Job Title: Call Center Representative

Job Location: Phoenix, AZ, USA, 85040

Work Model: Hybrid

Shift: M to F, 8am to 5pm

Employment Type: Temporary

Estimated Duration (In months): 10

Min Hourly Rate ($): 17.00

Max Hourly Rate ($): 18.00

Must Have Skills/Attributes: Analytical Skills, Call Center, Computer Literacy, Customer Service, Healthcare, Medical Terminology, Problem Management

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

***Only qualified Call Center Representative candidates located in the Phoenix, AZ area will be considered due to the position requiring an onsite presence for training***

Education

• High school diploma or GED required, 2+ years of relevant work experience in call center

Experience

• 1 - 2 years’ experience as a medical assistant, office assistant, call center experience

• Strong customer service skills

• Strong problem-solving and analytical skills

• Possess strong computer navigation skills

• Comfortable with regular feedback and development

• Works well in a team environment

• Must have basic medical terminology experience

Call Center Representative Responsibilities:

• Enhancement of Medical Appropriateness and Quality of Care

• Using holistic approach consults with utilization management clinicians, hospital discharge planning staff, supervisors, and/or other health programs to overcome barriers to meeting goals and objectives

• Coordinates care with providers as a part of comprehensive and proactive discharge planning

• Identifies and escalates quality of care issues through established channels

• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs

• Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health

• Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices

• Helps member actively and knowledgably participate with their provider in healthcare decision-making

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



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