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Front Desk Agent

2 months ago

Mountain View, United States The Ameswell Hotel Full time
Front Desk Agent

Department: Front Office

Employment Type: Full Time

Location: Mountain View, California

Compensation: $22.28 / hour

Description

FRONT DESK AGENT - MUST BE AVAILABLE ON WEEKENDS HOURS 230P- 11:00P

The Ameswell Hotel is a company that prides itself on our employees, and we are looking for someone who is equally proud of what they do. This is a challenging yet rewarding position with great opportunities for growth.

Do your friends describe you as outgoing, charming, and good with people? Then YOU are who we are looking for in our next Front Desk Agent. The Ameswell Hotel is ready to hire an enthusiastic Front Desk Agent, with a passion for hospitality, to join are team. Are you ready for the next step in your career? If you are someone who is ready to make that leap into this role, apply today

Key Responsibilities

Responsibilities
•Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
•Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
•Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
•Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
•Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
•Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
•Controls cash transactions at the front desk and maintains complete responsibility for personal bank.
•Maintains a friendly, cheerful and courteous demeanor at all times.

Skills, Knowledge and Expertise

Knowledge/Skills
•Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
•Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
•Excellent English verbal and written
•Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
•Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Benefits

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave