Network Technician

3 months ago

San Antonio, United States Apogee Corporation Full time

We're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

Field Service Representatives are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. You'll do all this onsite interacting daily with our customers, which means you'll need to have a professional attitude and appearance. You'll report directly to a regional supervisor.

You'll be a full-time worker, located San Antonio, TX.

The hourly rate for this position is $20-$30/hour, depending on experience.
Here's your job:

  • Providing exceptional service to customers
  • Working with Apogee to address end-user and network escalations
  • Working with Apogee to coordinate client activities (e.g. move-in)
  • Responding to emergency outages promptly
  • Monitoring, investigating and retiring equipment alarms
  • Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
  • Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
  • Tracking and updating escalation tickets
  • Working with Apogee on customer install activities as needed
  • Seeing that Apogee's policies and end-user agreement are upheld in your perspective region
  • Generating reports as required
  • Attending training events as required
  • Other documentation and administrative duties as requested
You'll love this job if this describes you:

Deeply ingrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.

Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Requirements
  • Experience with commercial-grade networking equipment
  • Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
  • Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
  • Certifications such as Net+, CCENT, CCNA, CWTS
  • Experience with Cable TV "headend" equipment
  • Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field
  • 2-3 years of help desk or technical support experience
  • 2-3 years of customer support experience
Important considerations you should review:

Physical requirements. You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 50 lbs.

On-call Environment. This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.

Driving and Criminal Background. We take the safety of our team and our customers very seriously. You must have and maintain a valid driver's license. You must also pass a criminal background check to work on any of our customer's properties.

Travel. You will have to travel occasionally for training, projects, and other campuses to assist another department. All travel costs are covered by Apogee.

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
  • An attractive salary
  • Health insurance plan including Health Savings Account matching program
  • Monthly stipend for cellular and data usage
  • Engineering and Technical teams receive cash bonuses for obtaining certifications
  • Maternity and Paternity leave

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodation:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.

  • Network Technician

    4 days ago

    San Antonio, Texas, United States Apogee Full time

    About the RoleWe are seeking a highly motivated and experienced Network Technician to join our team at Apogee. As a Network Technician, you will play a critical role in providing exceptional service to our customers by ensuring the smooth operation of our network infrastructure.Key ResponsibilitiesProvide hands-on maintenance and operational support for...

  • It field technician- network

    2 weeks ago

    San Antonio, United States Randstad Full time

    job summary: We have an immediate need for a Network Field Technician to support a project replacing legacy, end of life network equipment. Responsibilities: - Assist in the planning and execution of the replacement of EOL Citrix SDWAN equipment with Fortinet SDWAN equipment. - Conduct site surveys and assessments to ensure compatibility and readiness for...

  • Network Cabling Technician

    1 month ago

    San Antonio, Texas, United States General Dynamics Information Technology Full time

    Req ID: RQ182948Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Systems AdministrationSkills:Network Communications,Network Infrastructures,Networks,Network TechnologyCertifications:CompTIA - Security+ - CompTIAExperience:3 + years of related experienceUS Citizenship...

  • Network Support Technician

    3 weeks ago

    San Antonio, United States Inserso Full time

    Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as...

  • Network Technician II

    4 weeks ago

    San Antonio, United States San Antonio Independent School District Full time

    Position Type: District-Based Professional/Technician (District) Date Posted: 8/13/2024 Location: Information Technology Description: Please see attachment below for complete description. Attachment(s): ITC-ITIS Network Technician II.pdf

  • Network Cabling Technician

    1 month ago

    San Antonio, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCISuitability:Public Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Network Communications, Network Infrastructures, Networks, Network TechnologyCertifications:CompTIA - Security+ -...

  • Fiber Optic Network Technician

    4 days ago

    San Antonio, Texas, United States Primoris Services Corporation Full time

    Fiber Splicing Technician Job DescriptionAt Primoris Services Corporation, we are seeking a highly skilled Fiber Splicing Technician to join our team. As a Fiber Splicing Technician, you will be responsible for installing, maintaining, and repairing fiber optic cables and networks.Key Responsibilities:Fusion Splicing: Perform single and ribbon splicing using...

  • Network Support Technician

    4 weeks ago

    San Antonio, United States General Dynamics Information Technology Full time

    Req ID: RQ183350 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: SCA Skills: Active Directory (AD),Help Desk Support,Network Administration Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Network Support Technician -...

  • Network Technician

    3 months ago

    San Antonio, United States Apogee Corporation Full time

    We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. We work hard, celebrate...

  • Network Technician

    4 weeks ago

    San Antonio, United States Apogee Full time

    Job DescriptionJob DescriptionWe’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy...

  • Network Technician

    3 months ago

    San Antonio, United States Apogee Full time

    Job DescriptionJob DescriptionWe’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy...

  • Network Technician

    2 months ago

    San Antonio, United States A3 Staffing Solutions Full time

    Job DescriptionJob DescriptionPrepare and install Cisco Switches for replacement or expansion projects·Troubleshoot IP connectivity, network performance, and VLAN issues in combination with Nagios.·Activate ports and assign machines to appropriate VLANS and static IP’s.Work with large teams to provide high-level network operational support for a large...

  • Hearing Screening Technician

    1 month ago

    San Antonio, United States Physicians Hearing Network Full time

    Physicians Hearing Network is the largest, fastest-growing provider of hearing services exclusive to medical practices. We are an industry leader and are revolutionizing how patients will access hearing healthcare services in the future! Do you want to join the Revolution? We are seeking a detail-oriented and compassionate Hearing Screening Technician to...

  • Network Support Technician

    5 days ago

    San Diego, United States Conceras Full time

    Job DescriptionJob DescriptionPosition Description: Network Support TechnicianLocation: San Diego, CAClearance Required: Top Secret Security ClearanceOverview: The Network Support Technician will provide comprehensive network support to the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role is essential in ensuring the secure and...

  • Hearing Screening Technician

    4 weeks ago

    San Antonio, United States Physicians Hearing Network Full time

    Job DescriptionJob DescriptionPhysicians Hearing Network is the largest, fastest-growing provider of hearing services exclusive to medical practices. We are an industry leader and are revolutionizing how patients will access hearing healthcare services in the future!Do you want to join the Revolution?We are seeking a detail-oriented and compassionate Hearing...

  • Hearing Screening Technician

    1 month ago

    San Antonio, United States Physicians Hearing Network Full time

    Job DescriptionJob DescriptionPhysicians Hearing Network is the largest, fastest-growing provider of hearing services exclusive to medical practices. We are an industry leader and are revolutionizing how patients will access hearing healthcare services in the future!Do you want to join the Revolution?We are seeking a detail-oriented and compassionate Hearing...

  • Field Network Technician

    2 months ago

    San Francisco Bay Area, United States Lyra Technology Group Full time

    Lyra Technology Group is seeking a Field Network Technician for one of their operating companies. As a Field Network Technician at Pact-One Solutions, you will interface directly with our clients at their locations. As a key contributor, you'll work on challenging network projects, troubleshoot client issues with cross-functional teams, and maintain cordial...

  • IT Infrastructure Technician

    7 days ago

    San Antonio, Texas, United States Netsync Network Solutions Full time

    About the RoleNetsync Network Solutions is seeking a skilled Network Installation Specialist to join our team. As a key member of our installation team, you will be responsible for the installation of network hardware infrastructure in both educational and professional settings.This is a hands-on role that requires a strong understanding of network...

  • Field Technician

    4 days ago

    San Diego, California, United States Lockheed Martin Full time

    About the RoleWe are seeking a highly skilled Field Technician to join our team at Lockheed Martin. As a Field Technician, you will be responsible for providing computer and display systems maintenance support aboard AEGIS Destroyers and AEGIS Cruisers.Key ResponsibilitiesPerform duties as an AEGIS Computer Network Technician (ACNT) providing Computer and...

  • NOC Technician

    2 months ago

    San Antonio, Texas, United States tapwage Full time

    Job#:Job Description:Apex Systems is searching for an Operations Technician in a NOC environment to join our client in San Antonio, Texas Please apply if interested.The Role:The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively...