Night Desk Clerk

Please see Special Instructions for more details. Subject to criminal background check. Employees must reside in Texas or Oklahoma. Resume required in addition to application. Based on our Gainesville campus. This position works a total of 19 hours per week as follows: Thursday 11:30PM-5:30AM and Friday, Saturday 11:30PM – 6AM. Salary: $12 hourly North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint. Posting Number Posting Number 9001811 Title Title Night Desk Clerk - Residence Life Position Type Position Type Part-Time Department Department Residence Life Job Summary Night Time Desk Clerk responsibilities include monitoring the security cameras and providing a welcoming atmosphere for residents in the Bonner Hall Lobby. The Desk Clerk will enforce the rules and policies as well as document policy violators and provide evening assistance for residents. The Night Time Desk Clerk works a total of 19 hours per week as follows: Thursday 11:30PM-5:30AM and Friday, Saturday 11:30PM – 6AM. Fosters community by being a reliable and friendly presence during the night, assisting in resolving minor conflicts or disturbances and reporting any concerns as indicated by procedures. Greets NCTC employees, residents and visitors in a friendly and professional manner. Monitors building entrances through Residence Hall Cameras. Enforces the visitation policy including the check in and check out process. Enforce housing policies by reporting housing violations and suspicious activities to the appropriate personnel. Performs administrative tasks by documenting any incidents, emergencies or notable observations; Reporting resident inquiries, service requests, and general information provided by residents. Addresses any observed or reported maintenance issues by reporting any issues per procedures. Conducts rounds by walking around common areas and hallways and ensuring areas are tidy, clear in order to provide accessibility. Relays messages, and information about services, facilities, and upcoming events to residents. Addresses inquiries (within their scope) and refers residents to appropriate personnel. Ensure cleanliness and tidiness of the designated area as well common areas by maintaining a neat, presentable and equipped desk with all the necessary supplies, forms and paper. Contributes to the overall success of Residence Life by performing other essential duties and responsibilities as assigned by the immediate supervisor. Duties and Responsibilities: Monitors building entrances by: 1) Viewing Resident Hall cameras on the premises during their shift 2) Ensuring only authorized individuals enter the building 3) Ensuring compliance with security protocols 4) Enforcing check in and out procedures Follow established procedures for emergency situations by: 1) Calling the on-call for immediate, critical resident need 2) Assisting Residence Life Staff in protocols 3) Collaborating with NCTC personnel to maintain a safe environment. Enforce housing policies by reporting housing violations and suspicious activities to the appropriate personnel. Perform administrative tasks by documenting any incidents, emergencies or notable observations Reporting resident inquiries, service requests, and general information provided by residents. Addresses any observed or reported maintenance issues by reporting any issues to Residence Life staff per procedures. Required Education Duties and Responsibilities Cont. : Performs reception duties according to departmental procedures by: 1) Greeting NCTC employees, residents and visitors in a friendly and professional manner 2) Relaying messages and information about services, facilities, and upcoming events to residents. 3) Directing residents to the appropriate office or personnel 4) Addresses inquiries (within their scope)in order to foster open lines of communication. Fosters community by being a reliable and friendly presence during the night, assisting in resolving minor conflicts or disturbances, and reporting any concerns as indicated by procedures. Ensure cleanliness and tidiness of the designated area as well common areas by maintaining a neat, presentable and equipped desk with all the necessary supplies, forms and paper. Exercises discretion in the performance of assigned duties by being knowledgeable of NCTC and/or departmental policies regarding confidential materials and information and complying with such policies when handling confidential information or providing information to NCTC employees, students, or the public. Contribute to the overall success of Residence Life by performing other essential duties and responsibilities as assigned by the immediate supervisor. Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution. Required Education: GED / High School Diploma Required Skills & Abilities Excellent interpersonal and communication verbal and written skills. Ability to stay alert and focused during night hours Basic Understanding of college students and their unique needs Basic computer proficiency Calm under pressure Attention to Detail Basic Problem Solving Ability to stay focused on computer monitors for a prolonged period of time. Preferred Skills & Abilities Required Experience One (1) year of customer service experience Preferred Experience Posting Date Posting Date 11/15/2023 Closing Date Special Instructions to Applicants Subject to criminal background check. Employees must reside in Texas or Oklahoma. Resume required in addition to application. Based on our Gainesville campus. This position works a total of 19 hours per week as follows: Thursday 11:30PM-5:30AM and Friday, Saturday 11:30PM – 6AM. Salary: $12 hourly North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint. Location Supplemental Questions Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity? 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