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2nd Shift Hardware Customer Support Engineer

4 months ago

East Hartford, United States Raytheon Technologies Full time
Date Posted:
2024-05-07
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Hybrid

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

The F135 is an active/growing engine program that powers the F-35 has an opening for a motivated, self-starting F135 Hardware Customer Support Engineer. As part of Military Customer Support & Services, duties include support of Field Customers at Base locations across different military services and multiple international customers.

Key Responsibilities:
  • Provide timely responses to numerous technical questions to ensure uninterrupted daily flight operations.
  • Respond to Action Requests (AR) to support operational customer flight operations, author presentations, logistics assessments, position papers, and support engineering investigations.
  • Coordinate technical issue resolution P&W Component Integrated Product Team, Logistics Program Management (LPM), and Joint Program Office (JPO) customer.
  • Provide field Hardware Customer Support Engineering support to maintain uninterrupted daily flight operations.
  • Provide Maintenance Awareness presentations to domestic and International bases
  • Support Safety, Reliability reviews as well as Quality notifications of production hardware.
Basic Qualifications:
  • Bachelor's Degree in Engineering or related technical field required with 2+ years of relevant experience; or an advanced degree.
  • Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship
Preferred Qualifications:
  • Demonstrated ability for solving problems.
  • Strong work ethic.
  • Excellent written and oral communication skills as well as team building skills.
  • Ability to lead technical discussions with internal and external customers.
  • Jet engine assembly and shop maintenance experience a plus.
  • Very strong team building skills.
  • Minimum GPA of 3.0 preferred.
What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:
  • Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.


Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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