Customer Service Representative

4 weeks ago

Southfield, United States eTeam Full time

Job Title: Retirement Plan Services Associate

Job Location: Southfield, MI-48033

Job Duration: 6 months contract

Work Schedule: The worker can choose either 8:30am-5:30pm or 9am-6pm

There is potential for full-time conversion depending on the workers attendance, performance, and available headcount.

8 Weeks of Training on-site and hybrid schedule of 3 days WFH 2 days on-site after training

Company will provide a laptop

Job Summary:

This person will be responsible for supporting the Retirement Plan Services department. The majority of their role will involve processing forms and performing basic transactions, such as handling roll overs, internal transfers, and death certificates (will rarely need to answer the phone, if at all).

  • Job Duties:Answers and responds to email inquiries regarding issues
  • Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates
  • Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements
  • Interprets rules and regulations by applying retirement plan knowledge
  • Conducts audits of account activity to ensure transactions meet regulatory compliance
  • Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution
  • Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training
  • Communicates, researches and resolves issues with other internal departments
  • Reviews daily reports of individual productivity to evaluate personal performance

Skills:

  • Must HavesAt least 2 years of RECENT experience within the financial services, ideally the retirement planning industry OR someone who has recently graduated with a Bachelors degree in finance or related field and some professional work experience is preferred. If they are a recent graduate, they must be able to quickly learn the basics within the retirement planning industry.
  • Experience using a CRM- Customer Relationship Management software (this is used to review info prior to processing transactions) is preferred
  • Experience working in a call center environment preferred
  • Strong data entry skills with a high attention to detail. Please administer an alpha-numeric data entry assessment to all candidates. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Please include the scores on top of the candidates resume.
  • Clear and professional written and verbal communication skills; ability to use proper grammar and spelling at all times
  • Professional demeanor
  • Ability to navigate through several different systems at once, using a dual monitors
  • Proficient with Microsoft Office Suite- Excel, Outlook, Word
  • Quick learner / ability to learn and apply different processes simultaneously
  • Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers. Please ensure screen this out with candidate references. The candidates submitted should not have any upcoming need for time off for the first few months of their assignment due to this being their busy season.

Education:

Minimum of a High School Diploma/GED completed, Bachelors Degree is highly preferred

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