Support Engineering Cust Supt Service Specialist 3

2 weeks ago

Edwards, United States ICONMA Full time

Support Engineering Customer Support Service Specialist 3 Location: Edwards AFB, CADuration: 12 monthsDescription:The Client Associate Customer Service Technician will support Flight Operations and Maintenance Activities for the T-7 program based at Edwards Air Force Base, CA.Position Responsibilities:Maintenance Data Center personnel shall support Flight Operations through the update, retrieval, and recommended updates to Technical Data as required by Ground Operations Procedures to assist Maintenance personnel in support of T-7 aircraftMaintenance Data Center personnel shall support aircraft flight activities through the use of the Aircraft Flight Reporting System (AFRS) and the Integrated Maintenance Data System (IMDSMaintenance Data Center/Debrief personnel shall perform aircrew debriefing functions to include video download and storage for later review and analysis by Manufacturing Engineering, System Engineering IPTs, Mission Systems, Project Management, Client, DCMA, and Customer aircrew personnelMaintenance Data Center personnel shall also support these activities through the use of mission loads and video checkout activitiesApplicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is requiredInvestigates simple technical, maintenance, operational and quality issues that cannot be resolved by customerAssists in troubleshooting to understand root cause. Receives customer reports and correlates to established criteria for reportable eventsProvides reports and assistance in researching event to determine safety implicationsDevelops routine in-service correspondence for continued safe and efficient operation and maintenance of equipmentAssists in quality investigations by providing technical dataCoordinates limited technical communications between customers, suppliers and Client resources to assure customer requirements are metBasic Qualifications (Required Skills/Experience):Must have a US Government Security Clearance.1+ years of experience in a military aircrew or in an aircraft maintenance career fieldBasic understanding of computer operations and functionalityExperience working with Microsoft Office (Excel, Word, PowerPoint)Preferred Qualifications (Desired Skills/Experience):Prior Debrief experienceMilitary aircrew experience and/or avionics maintenance experienceBasic understanding of Technical Manual publication structureKnowledge of military maintenance practicesAbility and willingness to take ownership of work activities; plan and organize tasks to ensure tasks are completed in accordance with quality standards and established delivery schedulesExcellent verbal and written communications skills are vital for effective performanceCustomer and Stakeholder InterfaceIf you are a military professional seeking impactful work in the civilian sector, consider exploring ICONMA's job opportunities and contributing your expertise to the continued success of America's Defense Industry. We thank you for your service and expertise, we would like to offer our expertise as a service to you in your future career endeavors.As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.#INDBING

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