Customer Service Representative
3 months ago
**Customer Service Representative**
**Location:** Nashville, TN, US, 37211 * Answers phones, schedules customers and assists customers with any/all inquiries.
* Provides customer services relating to sales, sales promotions, installations and communications.
* Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
* Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
* Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
* Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
* Follows location initiatives and proactively informs and educates customers.
* Makes recommendations and in some cases develops improvement plans in response to customer surveys.
* .
* High School Diploma or GED.
* 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
* General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
* Must be able to communicate in English effectively, both verbally and in writing.
* Valid driver's license required.
* Ability to work overtime with little notice*;* weekends hours may occasionally be required.
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