Call Center Representative
4 months ago
Cellular Sales:
Call Center Representative
Customer Service | Business Development
Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. Coordinate and supply necessary documentation within online reporting trackers as needed. Utilize internal systems to access and research customer accounts and history. Confer with customers by telephone to provide information about products or services. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. What we would like to see from you Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. Oral Communication: Shaping and expressing ideas and information in an effective manner. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience High School diploma or equivalent required. Preferred Education and Experience Proficiency in Excel highly preferred.Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation Actively looking for ways to help people. Coordination Adjusting actions in relation to others' actions. Time Management Managing one's own time. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Monitoring Monitoring/Assessing performance of oneself to make improvements or take corrective action. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly. Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Importance of Being Exact and Accurate The ability to be very exact or highly accurate in performing daily duties. AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification & Benefits The classification is Non-Exempt. Your pay will be based on your skills and experience talk with your Talent Acquisition Partner to learn more Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Compensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
-
Outbound Call Center Representative
4 weeks ago
Edmond, Oklahoma, United States Signify Health Full timeJob SummaryWe are seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will be responsible for contacting Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare...
-
Call Center Operations Manager
1 month ago
Edmond, Oklahoma, United States RRecruiter Pte Ltd Full timeJob Title: Call Center ManagerWe are seeking a highly skilled Call Center Manager to oversee the daily operations of our call center team. The successful candidate will be responsible for ensuring maximum efficiency and cost-effectiveness while maintaining high customer service standards.Key Responsibilities:Develop and implement strategies to improve call...
-
Sr. Call Center Representative
4 weeks ago
Edmond, United States Oklahoma Farm Bureau Insurance Full timeSummary Utilize acquired knowledge of Oklahoma Farm Bureau processing manuals to conduct processing activities, respond to telephone inquiries/requests and to assist agents with product and rating questions regarding the Surepower Innovation lines of business. Pay: $16.82/hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program...
-
Bilingual Call Center Specialist
4 weeks ago
Edmond, Oklahoma, United States Jasco Products Full timeJob SummaryJasco Products is seeking a highly skilled Bilingual Call Center Tech Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, resolving issues, and exceeding customer expectations.Key ResponsibilitiesProvide technical support to customers via...
-
Customer Service Representative
3 weeks ago
Edmond, Oklahoma, United States Nortek Data Center Cooling Full timeJob SummaryThe Senior Customer Service Representative is responsible for fostering and maintaining customer relationships to promote retention and loyalty. This role ensures customer satisfaction with Nortek Data Center Cooling products and services, provides support, manages the order/fulfillment process, coordinates to resolve customer needs...
-
Call Center Agent
6 months ago
Edmond, United States Dynata Full time*Applicants must reside in Oklahoma to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer...
-
Senior Customer Service Representative
4 weeks ago
Edmond, United States Nortek Data Center Cooling Full timeDescription Senior Customer Service Representative - Data Center Cooling Maximize your potential. Minimize your footprint. Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds...
-
Customer Service Representative>
5 months ago
Edmond, United States Costco Full timeCostco Wholesale Corp. - 14501 BOGERT PKWY (OKC CALL CENTER) [Customer Service Representative / Up to $29.90-hr] As a Customer Service Representative at Costco, you'll: Provide phone support for all Costco Wholesale employees working at warehouses, depots and corporate; Possess a positive attitude and strong dedication; Provide quality customer service at...
-
Edmond, United States Therapitas Full timeAbout UsDo you have a PASSION for serving the Latino/Hispanic community? Do you want to work alongside others that share your passion? Do you like staying busy and working in a high-paced environment? Do you LOVE children?Therapitas offers all of these! We are the largest provider of bilingual pediatric rehabilitation services in Oklahoma and we are GROWING!...
-
Customer Service Representative
2 months ago
Edmond, United States Addison Group Full timeJob Title: Customer Service Representative Location: Oklahoma City, OK Industry: Financial Services Pay: $17.00-$18.00/hour About Our Client: Our client is a prominent mortgage servicer dedicated to providing outstanding support to homeowners facing financial challenges. Job Description: Addison Group is looking for enthusiastic individuals with strong...
-
Edmond, United States Therapitas Full timeAbout Us Do you have a PASSION for serving the Latino/Hispanic community? Do you want to work alongside others that share your passion? Do you like staying busy and working in a high-paced environment? Do you LOVE children? Therapitas offers all of these! We are the largest provider of bilingual pediatric rehabilitation services in Oklahoma and we are...
-
Assembler - Data Center Cooling Specialist
4 weeks ago
Edmond, Oklahoma, United States Nortek Data Center Cooling Full timeJob SummaryThe Assembler is responsible for producing and assembling air units and parts according to specifications. Under the direction of the Manager and/or Supervisor of Manufacturing Operations, assembles mechanical units, fabricated parts/components and/or electrical/electronic systems to make subassemblies, assemblies or complete units using hand...
-
Patient Service Representative I
4 months ago
Edmond, United States Variety Care Full timePatient Service Representative I (bilingual required)OverviewDepartment: AdministrationPosition: Patient Service Representative IEmployee Category: Non-ExemptReporting Relationship: Practice AdministratorCharacter Qualities:Attentiveness- Showing the worth of a person or task by giving my undivided concentration.Enthusiasm- Expressing my joy in each task as...
-
Customer Service Representative
3 weeks ago
Edmond, Oklahoma, United States Oklahoma Farm Bureau Insurance Full timeJob SummaryAs a Customer Service Representative at Oklahoma Farm Bureau Insurance, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include responding to telephone inquiries, processing miscellaneous changes in the SurePower Innovation system, and remotely accessing county staff's system sessions to...
-
Patient Service Representative I
3 weeks ago
Edmond, Oklahoma, United States Variety Care Full timeJob SummaryAs a Patient Service Representative I at Variety Care, you will play a vital role in ensuring the smooth operation of our front office. Your primary responsibilities will include answering telephones, scheduling appointments, and obtaining patient information. You will also be responsible for preparing charts for examinations, collecting and...
-
Patient Services Representative
1 month ago
Edmond, United States INTEGRIS Health Full timeJob DescriptionINTEGRIS Health Medical Group Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Oklahoma City, OK. In this position, you'll work Monday through Friday 6:30am to 3:30pm with our Lake Pointe Clinic team providing exceptional care to those who have entrusted INTEGRIS...
-
Patient Services Representative
4 weeks ago
Edmond, United States INTEGRIS Health Full timeJob DescriptionINTEGRIS Health Medical Group Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Oklahoma City, OK with Dr David Crosswhite. In this position, you'll work Monday through Friday from 8am to 5pm with our Bridge Clinic team providing exceptional care to those who have...
-
Patient Services Representative
4 months ago
Edmond, United States INTEGRIS Health Full timeJob DescriptionINTEGRIS Health Medical Group Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Oklahoma City, OK with Dr David Crosswhite. In this position, you'll work Monday through Friday from 8am to 5pm with our Primary Care Clinic team providing exceptional care to those who...
-
Customer Service Representative, Store
3 weeks ago
Edmond, Oklahoma, United States Conn's Full timeCustomer Service Representative Job SummaryAs a Customer Service Representative at Conn's HomePlus, you will provide exceptional customer experiences through front-end customer engagement and point-of-sale interactions. Your responsibilities will include answering incoming customer calls, greeting customers warmly, and assisting with any customer issues...
-
Bilingual Patient Service Representative
1 month ago
Edmond, Oklahoma, United States Therapitas Full timeAbout UsWe are a passionate team at Therapitas, dedicated to serving the Latino/Hispanic community. Our mission is to provide equal access to therapy services for all children in Oklahoma. We are a multi-disciplinary team of therapists and administrative staff working together to make a difference.Job DescriptionWe are seeking a full-time bilingual patient...