Customer Support Representative
3 days ago
**About Us**
At Cellular Sales, we pride ourselves on being a customer-centric organization that values teamwork and innovation. Our mission is to provide unparalleled support to our sales force, ensuring they have the tools and resources needed to excel in their roles.
We are seeking a highly motivated and detail-oriented Call Center Representative to join our team. As a key member of our contact center, you will play a crucial role in providing exceptional customer service, resolving issues, and driving business growth.
Job Overview:
The Contact Center Representative will be responsible for handling customer calls, emails, and chats, providing timely and effective solutions to meet customer needs. This includes resolving complaints, escalating issues, and maintaining accurate records of customer interactions.
Key Responsibilities:
- Provide outstanding customer service through phone, email, and chat channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions, including notes, resolutions, and follow-up actions.
- Collaborate with sales teams to drive business growth and meet sales targets.
- Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers.
Requirements:
To succeed in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication, problem-solving, and interpersonal skills.
- The ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Excel and other productivity software.
Salary:** $15.00 - $20.00 per hour, depending on experience.
Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.
Why Join Us?
We are committed to creating a positive and inclusive work environment that fosters growth, learning, and innovation. If you are passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity.
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