Call Center Agent
2 months ago
Call Center AgentClick Here to Apply OnlineJob DescriptionLocation: Steward Medical Group - NorthPosted Date: 12/4/2023Summary:The SMG Primary Care Call Center Agent will work with a team to support patients with scheduling appointments, processing referrals, preparing prescription refills, and obtaining basic clinical information. This position will also be responsible for appointment reminder calls, pre-visit planning, and rescheduling appointments as needed.The Call Center Agent position has the option of being in-person, hybrid or fully remote.Responsibilities:Answer incoming patient telephone calls and obtain necessary and required information from the patient to process the callFollow SMG Best Practices by following pre-visit planning protocols to confirm patient insurance eligibility and contacting patients with upcoming appointments that have not confirmed through other meansResponsible for timely, efficient and accurate documentation in the electronic medical recordInteract with Practice staff and providers to communicate and work cooperatively regarding patient care and coordinationObtain post hospital and transitional care patient lists and proactively schedule these patients per protocol to be seen by their primary care provider (preferably within three to five days) or one to two weeks (minimally)Proactively schedule Medicare Annual Wellness patients as openings become availableAssist in chronic care management for telephonic appointments with advanced practitionersQualifications:High School Diploma or equivalent, associate degree preferredCall Center experience in a health care setting preferredAthena and Meditech experience preferredExperience with Excel, Word and Outlook requiredKnowledge of health care and or related products, medical terminology, insurance products, and coordination of benefitsAbility to evaluate situations and escalate issues appropriatelyAbility to communicate with others effectively in a concise manner, to bring issues effectively to a resolutionAbout Steward Health CareNearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.Steward is among the nation's largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.Application InstructionsPlease click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you
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Call Center Representative
6 days ago
Richardson, United States TEKsystems Careers Full time*Description:* • Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. • Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned...
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Call Center Representative
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Richardson, United States TEKsystems Full timeDescription: • Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. • Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity...
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Call Center Representative
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Call Center Representative
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Call Center Representative
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Richardson, TX, United States TEKsystems Full timeDescription:• Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.• Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity...
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Call Center Representative
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Benefits Call Center Rep
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Medicare Sales Agent
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Member Service Representative
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Richardson, United States Catalyst Health Group: Clinical Careers Full time $16 - $17Job DescriptionJob DescriptionJob Summary:Family Healthcare Associates (now a part of Catalyst Health Group) is seeking a Medical Call Center/Front Office Rep. Under general supervision, works to ensure patients have a positive first impression in person or over the phone.Duties/Responsibilities:• Receive and direct phone calls, patients, and other...
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Richardson, United States Sylvan Learning of West Richardson Full timeSylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade. With over 45 successful years in the business, we guarantee positive educational results every step of the way. Our passionate instructors are certified, and our expert approach is personal and prescriptive, with each individual...
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Center Assistant
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Richardson, United States Sylvan Learning of West Richardson Full timeJob DescriptionJob DescriptionSylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade. With over 45 successful years in the business, we guarantee positive educational results every step of the way. Our passionate instructors are certified, and our expert approach is personal and...
