Current jobs related to Teacher Technical Support Representative II - Roseville - Pasco

  • Science Support Specialist

    1 week ago

    Roseville, California, United States PASCO Scientific Full time

    Job Title: Science Teacher Support Representative IIJob Summary:PASCO Scientific is seeking a highly skilled Science Teacher Support Representative II to join our team. As a key member of our support team, you will provide technical assistance to science teachers and students, ensuring they have a seamless experience with our products and services.Key...

  • Patient Access Representative II

    4 weeks ago

    Roseville, California, United States Sutter Health Full time

    Job Title: Patient Access Representative IISutter Health is seeking a highly skilled and detail-oriented Patient Access Representative II to join our team. As a Patient Access Representative II, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth registration process.Key Responsibilities:Obtain...

  • Customer Service Technical Support Representative

    7 days ago

    Roseville, California, United States CoCard Business Full time

    Job Title: Customer Service Technical Support RepresentativeJob Summary: CoCard Business is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.Key...

  • Customer Service

    3 weeks ago

    Roseville, United States CoCard Business Full time

    Description CoCard Business is a provider of payment technology solutions for businesses across the United States. We are looking for a stellar Customer Service and Technical Support (CST) Representative with excellent customer service skills with a can-do mentality who is keen to learn and develop their skills while contributing to a high-performing and...

  • Customer Service Technical Support

    3 months ago

    Roseville, United States CoCard Business Full time

    CoCard Business is a provider of payment technology solutions for businesses across the United States. We are looking for a stellar Customer Service and Technical Support (CST) Representative with excellent customer service skills with a can-do mentality who is keen to learn and develop their skills while contributing to a high-performing and enthusiastic...

  • Automotive Technical Customer Service Representative

    2 weeks ago

    Roseville, United States Horton, Inc Full time

    Job Title: Automotive Technical Customer Service RepresentativeHorton, Inc. is seeking a highly skilled Automotive Technical Customer Service Representative to join our team in Roseville, MN. As a key member of our customer service team, you will be responsible for providing exceptional customer service and technical support to our...

  • Automotive Technical Customer Service Representative

    3 weeks ago

    Roseville, United States Horton, Inc Full time

    Job Title: Automotive Technical Customer Service RepresentativeHorton, Inc. is seeking a highly skilled Automotive Technical Customer Service Representative to join our team in Roseville, MN. As a key member of our customer service team, you will be responsible for providing exceptional customer service and technical support to our...

  • Automotive Technical Customer Service Representative

    2 weeks ago

    Roseville, United States Horton, Inc Full time

    Job Title: Automotive Technical Customer Service RepresentativeHorton, Inc. is seeking a highly skilled Automotive Technical Customer Service Representative to join our team in Roseville, MN. As a key member of our customer service team, you will be responsible for providing exceptional customer service and technical support to our...

  • Patient Services Representative II, Physical

    3 weeks ago

    Roseville, California, United States Sutter Health Full time

    Job Title: Patient Services Representative II, PhysicalWe are seeking a highly skilled and compassionate Patient Services Representative II, Physical to join our team at Sutter Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and their families.Key...

  • Patient Services Representative II

    2 weeks ago

    Roseville, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Services Representative II to join our team at Sutter Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesGreets and checks-in patients, verifies information, and...

  • Technical Support Specialist

    2 weeks ago

    Roseville, United States SolarEdge Full time

    About the RoleSolarEdge is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues related to our Commercial StorEdge Energy Hub and BUI product lines.Key ResponsibilitiesProvide exceptional customer service and technical support via phone,...

  • Technical Support Specialist

    4 weeks ago

    Roseville, United States Vision Quest Information Solution Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Vision Quest Information Solutions. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key...

  • Central Operations Service Representative II-III

    3 days ago

    Roseville, California, United States Poppy Bank Full time

    Job SummaryWe are seeking a highly skilled Central Operations Service Representative II-III to join our team at Poppy Bank. This role is responsible for providing exceptional customer service and support to internal and external clients, while ensuring compliance with all Bank policies and procedures.Key ResponsibilitiesProvide excellent customer service and...

  • Technical Support

    4 weeks ago

    Roseville, United States SolarEdge Full time

    Power the Future with us!SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy...

  • Technical Support

    2 months ago

    Roseville, United States SolarEdge Full time

    Power the Future with us!SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy...

  • Patient Access Representative II

    1 week ago

    Roseville, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. This role is responsible for serving as the face-to-face point of contact for patients, obtaining all necessary information to register and financially clear patients, and enhancing the patient experience throughout all interactions.Key...

  • Service Technical Support Specialist

    4 weeks ago

    Roseville, United States LeadStack Inc. Full time

    Job Title: Service Technical SupportLeadStack Inc. is a leading provider of contingent workforce solutions, partnering with top Fortune 500 brands. We're seeking a skilled Service Technical Support professional to join our team.Job Summary:The successful candidate will support manufactured test equipment, performing tasks such as testing, calibrating,...

  • Patient Services Representative II, Vascular Surgery

    3 weeks ago

    Roseville, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative II to join our team at Sutter Health. As a key member of our medical facility, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key ResponsibilitiesGreets and checks-in patients, verifies information,...

  • Certified Systems Analyst II

    4 weeks ago

    Roseville, California, United States Adventist Health Full time

    Job Title: Certified Systems Analyst IIAdventist Health is seeking a skilled Certified Systems Analyst II to join our team in Roseville, California. As a key member of our IT department, you will be responsible for designing, building, implementing, supporting, and testing computer software and related processes.Job Summary:The Certified Systems Analyst II...

  • Patient Access Representative II

    4 weeks ago

    Roseville, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. As a key member of our patient access team, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional customer service and ensuring accurate and efficient registration and financial clearance...

Teacher Technical Support Representative II

2 months ago

Roseville, United States Pasco Full time
SUMMARY/OBJECTIVE:

The Technical Support Representative II under minimal supervision, performs technical support functions to external and internal customers in engineering, manufacturing, marketing, and curriculum and professional development.

ESSENTIAL FUNCTIONS:

  • Support Science Teachers: Respond to and document phone, electronic ticket, chat, and email-based teacher and student user requests for assistance for PASCO software products and tablet apps, PASCO USB and wireless interfaces, hardware application and apparatus use, PASCO curriculum and experiments, and teaching strategies using PASCO equipment.
  • Work with customers and internal departments to facilitate repairs or replacement of customer equipment through warranty and non-warranty requests.
  • Troubleshoot Software/Hardware: Work with teachers, administrators, and school/district IT staff members to identify and correct technical problems relevant to PASCO software installation, network issues, PASCO interfaces, interface driver installation, and operating system interaction. Troubleshoot PASCO data collection apps on platforms including Windows 7+, Mac OS 10.10+, Chromebook/Chrome OS, iOS, and Android 5.0+.
  • Provide Technical Information: Convey equipment specifications, operating parameters, and use-cases for existing and prospective users/customers. Conduct pre-sales technical consultation with prospective customers and collaborate with sales staff to ensure customer satisfaction.
  • Report and document issues with products, software, documentation, and curriculum. This includes writing and logging bug reports for product managers and software engineers to review and resolve.
  • Learn about new and legacy products to possess a large working knowledge of PASCO products.
POSITION REQUIREMENTS:
  • BS degree in a science, engineering, or similar discipline with strong background in teaching required.
  • Two to four years experience (minimum six months) teaching sciences including chemistry, biology, earth/environmental science, physics, or engineering, to students at middle school to university-level. Preference for experience with grades 8-12. This may include work as a tutor or teaching assistant.
  • Advanced computer use, maintenance, and troubleshooting ability (Windows and Mac). Experience with Chromebook, iOS/iPad, Android and Windows tablets desired.
  • Excellent ability to communicate positively with customers, teachers, colleagues, and students via phone, via email, chat and in person.
  • Ability to serve a widely varying level of customer technical ability and science background.
  • Team player with ability to join an established group and work toward common goals.
DESIRED EXPERIENCE:
  • Familiarity with PASCO systems, including interfacing, probeware, curriculum and data acquisition and analysis software, data collection or science-related tablet apps, as well as classical physics apparatus.
  • Ability to read and interpret mechanical drawings and electronics schematics in paper and digital formats.
  • Experience designing, writing, and refining standards-based high school or college science curriculum.
  • Experience with NGSS (Next Generation Science Standards).
  • Experience with AP (Advanced Placement) or IB (International Baccalaureate) curriculum.
SKILLS AND ABILITIES:
  • Excellent verbal and written communication skills for context specific communication
  • Empathy for customers' needs and situation
  • Detail Oriented
  • Good organizational and multi-tasking skills
  • Problem Solving/Analysis
  • Time management and task completion skills
  • Team Player with flexibility to work with other groups
  • Flexibility to implement improvements in protocols and procedures
  • Typing speed 40 words per minute


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to sit, stand, walk, use hands and fingers, handle or feel, reach with hands and arms, twist and turn body. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds, as well as pushing or pulling items with a force of up to 5 pounds.

This position does require the ability to perform under stressful conditions and high-volume demands.

EEOC & DFEH Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, sexual orientation, gender identity, gender expression, marital status, genetic information, disability status, protected military or veteran status or any other characteristic protected by law.

Signature:

Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

Employee Name: _____________________________________

Employee Signature: __________________________________ Date_____________

Rev. Date: 8/2023