Technical Support

2 months ago

Roseville, United States SolarEdge Full time

Power the Future with us

SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.

By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.

The Subject Matter Expert role is an extension of the tierI team. This role is responsible for resolving all matters pertaining to our Commercial StorEdge Energy Hub and BUI product lines with a strict focus of first call resolution.

The ideal candidate will demonstrate high level knowledge of our products and processes have a proven ability in advanced troubleshooting with keen attention to detail and is determined to learn and grow in their career. The candidate must also possess superior customer service/communication skills to ensure an efficient and quality interaction with our customers.

Duties and Responsibilities:

  • Answer inbound calls to troubleshoot SolarEdge products (including but not limited to battery BUI Energy Hub and Commercial products)
  • Follow up with customers via phone or email as needed to ensure 100% satisfaction
  • Schedule calls when needed for a better customer experience while remaining organized
  • Attend weekly training s specific to the Subject Matter Expert team
  • Remain up to date on all new issues and trends relating to these product lines
  • Process RMA s for damaged or faulty hardware
  • Maintain open case load to ensure fast response times to customers
  • Solve technical issues with a higher level of permissions on internal software and tools
  • Review and escalate any trends found with our products to the Tier II team
  • Enforce standards of high quality written and verbal communications to our customers
  • SREC and Grid Services


Country:
United States

City:
Roseville CA

Requirements :

Required Skills and Qualifications:

  • Spanish speaking is required.
  • AA or technical degree or equivalent professional training preferred.
  • Two years experience in a support center (call center) environment technical helpline and/or remote support services.
  • One year solar industry experience highly preferred but not required.
  • Experience with solar electric products and National Electric Code (NEC) is helpful.
  • Ability to stay calm and demonstrate effective time management in a high stress environment.
  • Strong typing experience.
  • Exceptional listening and questioning skills.
  • Outstanding verbal and written communications skills.
  • Ability to multitask in a very fastpaced environment.


FAIR PAY & A JUST WORKPLACE

At SolarEdge we are committed to fair transparent pay and we strive to provide competitive marketinformed compensation. The pay range for this position in California at the start of employment is expected to be between $19 $23 per hour. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as jobrelated knowledge skills experience and other objective business considerations.

Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.

Remote Work :

Yes

Employment Type :

Hourly

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