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IT Support Specialist

4 months ago

Bedford, United States Transtar Industries Full time
WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?

Transtar Industries is on a mission to simplify complex vehicle repair to keep the world moving.

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which Transtar was founded: Commitment, Humility, Optimism, Integrity, and Respect.

A career with Transtar offers the opportunity to make an impact within a rapidly growing organization the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY:

Our IT department is consistently focused on supporting end users with troubleshooting and diagnosing server systems including: Active Directory, VM Ware, file and print services, Office 365, VoIP in a Microsoft / Cisco environment., In order to help support our end users efficiently and more effectively, we need an experienced IT Specialist to assist in maintaining security, installing, supporting and maintaining networking equipment including servers, routers, switches, laptop and desktop computers. While providing functional and technical support our end users.

Transtar is a place where fresh ideas are encouraged and heard; where balance is achieved between working smart and having fun; where your accomplishments are recognized

RESPONSIBILTIES:
  • Serve as the first point of contact for customers seeking technical assistance in-person and via phone/email.
  • Assist with the administration and maintenance of companys infrastructure including desktop solutions, MPLS and Internet Circuits, and Cisco VoIP.
  • Provide hands on and remote desktop support utilizing Teamviewer software.
  • Answer 1st and 2nd Tier questions and provide user training on software solutions and company policy as appropriate. Pass on any feedback or suggestions by customers to appropriate IT team members.
  • Enter and update work tickets as well as monitor all open tickets. Work with customers to resolve their issues / needs.
  • Maintain corporate wide print servers utilizing high availability and failover systems built into Microsoft server 2016
  • Help with software patches and updates for all server systems. Confirm automated patching has completed on applicable systems and manually update systems that cannot be automatically patched.
  • Work as part of the IT team to escalate and resolve user and technical issues. Follow up and update customer status and information.
  • Scheduled/rotated/emergency 24-hour on call availability and weekends/holidays required.
  • Direct participation, remotely or on site, in all system/network failures that adversely impact the ability of the company to process business. This would be an all hands on deck situation.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • support and training to internal teams and end-users on network-related issues and solutions.
KEY QUALIFICATIONS:
  • 3+ years of related experience preferred
  • Analytical skills, attention to detail and problem solving skills
  • Ability to define problems, collect data, establish facts, draw conclusions, and recommend change
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables
  • Technically savvy with working knowledge of office automation products, databases, and other hardware & software applications.
  • Prior successful demonstration of working on team projects
  • A GREAT Customer Service Attitude

WORK ENVIROMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS:

Minimal