AVP Loan Operations

AVP Loan OperationsMonday - FridayFull Time (40 Hours)Headquaters630 Trade Center DRLas Vegas NV 89119PURPOSE:The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.To deliver service in alignment with our Service CommitmentsI will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose.I will focus on people over products and build lasting relationships.I will take ownership and accept responsibility.I will treat my coworkers with the same high standards as I treat my member.I will continuously look for ways to improve myself, my credit union, and my community.I will accept there is no "they". We are one working toward the same mission.I will commit to the core valuesDevelop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.Recognize employees who perform at a high level.Hold employees accountable for their performance, attitude and behavior. Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employee's performance.Demonstrate enthusiastic support of corporate mission, core values and long-term objectives. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.Maintains a highly motivated, well-trained staff maintaining effective employee relations.SUMMARY:Assistant Vice President of Loan Operations provides leadership, strategy, process, operational skills, and management oversight to the department's activities of the credit union. Overall responsibility may include but not limited to, leading a team of service professionals, and ensuring the adherence to High Level Member Experience, Timely Servicing of all Consumer/Real Estate/MBL Loans, Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, Claims, Loss Analysis, Risk and Default Compliance. The AVP will endeavor to ensure that the credit union is proactive in avoiding loan losses through industry and data trends, account analysis and pursuing prompt recovery methods. The AVP may lead specific projects and be required to allocate resources to achieve successful outcomes for the project. As the Channel Leader for the Loan Operations Departments, this role is accountable for delivering strong operating results, loan loss management, commercial annual reviews, and innovation while ensuring compliance with regulatory, legal, and other statutory requirements are adhered to.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Model and ensure The Loan Operations Leadership is exemplifying the credit unions mission and leadership expectations with the ability to inspire and empower our associates to do their best work while creating an inclusive environment for all. Influence member facing policies and procedures to best meet the needs of the credit union members and associatesPartner with analysts, technology, and digital leaders to develop and implement plans for the loan operation infrastructure of systems, process, and personnel to drive advances for operational enhancement, excellence, and improved member experiencesLead cross-functional, multi-disciplined operation/implementation teams in launching initiativesEnsure key operation and regulatory requirements are metContribute to the proper framework and management controls - including metrics, quality assurance/control, and capacity planning; drive innovation in process excellence internally and with 3rd party servicers/agencies; a beacon for operations talentCreates effective strategies for assignment of collections accounts to be worked internally or externally with a collection agency and maintains a system of control that indicates progress regarding granting financial assistance, the receipt of payments on delinquent accounts (loans and overdrawn depository accounts). Actively involved with the more stringent collections actions, legal processes, and/or alternative collection methods that need to be initiated to ensure prompt repayment of credit union loans. Maintains satisfactory levels of member service on closed loans, assisting members with understanding loan terms, disbursement of escrow accounts (first mortgages) and effecting changes to their accounts in conformance with credit union policies, operating guidelines, and procedures. Offers credit resolutions on escalated delinquent accounts to encourage prompt repayment when required.Ensures that all department functions conform to all state and/or national legislative and regulatory requirements. Ensures all actions conform to approved credit union policies, operating guidelines and procedures. Prepare response(s) to audit/examination findings and correcting deficiencies in a timely manner.Oversees a formal quality control process within the department and reports results to executive management on a monthly basis Prepare and maintains loan portfolio analytics for credit score migration, annual reviews, residential real property value, and collateral insurance tracking.Ensures all account statements are compliant with all regulations and laws as well as distributed to the membership timely.Ensures that accounting general ledger accounts are always maintained in-balance and that correct reporting of interest paid by members is done throughout the year and at year-end.Creates strategies for the following specialized areas of collections: Modifications, Bankruptcy, Foreclosures, Repossessions, and Recoveries.Initiates recovery of credit union loan collateral, through repossession or foreclosure, and ensures that the credit union receives the highest rate of return when disposing of recovered loan collateral.Credit Migration - Credit Disparagement - Monitors and review open-end lines of credit and credit cards, based on a member's most recent credit score and other characteristics. Reduces or cancels credit limits in conformity with current lending guidelines; ensuring prompt delivery of a correct adverse-action notice is delivered to members. Provides Loss Mitigation solutions.MERS QA/QC: Daily, Weekly, Monthly staff assignment; Monthly audit samplingEnsures that Bankruptcy filings are processed on a timely basis, oversee the preparation of Proof of Claims, attends Bankruptcy hearings representing the credit union and making submissions to the Bankruptcy Court regarding the credit union's claims and interest in the proceedings. Stays apprised of any outstanding FCRA legal issuesRepresent the Credit Union in lawsuits regarding FCRA cases, Super Priority Lien cases, and any other legal actions related to area of expertise. Interface with legal counsel on collections issues, appears in court when necessary; ensures claims are filed in Small Claims Court and attends and ensures hearings are attended by competent trained department staff to present evidence in support of a claim of the credit union.Recommend loans to be charged off each month. Recommends charge offs for returned checks and overdrawn checking accounts on a quarterly basis. Reviews, performs analysis work up and recommends all troubled debt restructures prior to being submitted to Credit Committee.Implements loss prevention practices, such as the maintenance of Collateral Protection Insurance, general insurance coverage, posts death claim process and recovery checks, and the review of Highway Department reports on abandoned vehicles.Manages the controls of third-party agencies as it relates to payment collections and risk exposure Ensures any potential loss is recognized in a timely manner and that delinquency grading is accurate such that the credit union's allowance for loan loss is accurately calculated monthly. Assist CLO with Business Loans annual reviews, credit administration, and portfolio servicing management.Assist CLO with compiling data to prepare reports on loan files to recommend for sale on secondary market Assist CLO with compiling data to prepare reports for loans for participation purchase Serves as one of the Custodian of Records - Pledged Loan ReportingManagers third party mortgage sub servicer - oversees monthly QA/QC and Performance AuditContinuous fostering, nurturing and professional development of the leadership and staff of both departments.Assists the Chief Lending Officer in the preparation of the Department Budget.Performs other credit unionwide tasks as assigned by the Chief Lending Officer or the Chief Executive Officer.EDUCATION and/or EXPERIENCE:Bachelor's Degree from an accredited institution of higher learning or work experience of at least 10 years of loan servicing and loss mitigation within financial services; or equivalent combination of education and experience.*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED***SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)DRUG-FREE WORKPLACE