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Infrastructure Support Engineer

2 months ago

San Antonio, United States Na Ali'i Consulting & Sales, LLC. Full time
Overview

Nakupuna Consulting is seeking an Infrastructure Support Engineer who will independently troubleshoot enterprise network issues to ensure continuity of service for customers. The selected individual must be able to evaluate circumstances, identify root cause, and develop a plan for resolution. A successful candidate must understand complex networks and utilize the latest practices and principles to resolve issues. In addition, the individual should be well versed in Cisco security platforms and have strong customer service skills.

Responsibilities

The following reflects management's definition of essential functions for this position. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
  • Tier I/II help desk support for all tenants in the DHA network.
  • Triaging issues and resolving and/or escalating to the appropriate network teams for remediation.
  • Engagement with internal and external customers to provide status updates on network issues.
  • Troubleshooting issues with a variety of different network devices and protocols.
  • Working in a team setting and making recommendations related to troubleshooting, device configuration, and documentation.
  • Documenting projects, support actions, and other administrative artifacts to serve as reference material for related support activities and management staff.
  • Ensuring incidents and service requests adhere to established service level agreements.
Qualifications

Qualifications/Skills:
  • A strong working knowledge with Routers, Switches, Firewalls, and Virtual Private Network devices.
  • A good understanding of TCP/IP regarding routing and subnetting.
  • Must be a team player that can work under pressure with good written and oral communication skills.
  • A strong sense of urgency including self-governance on task priority.
  • Must be willing to work shifts to cover a 24x7 operational environment.
Experience with the following Network protocols and services:
  • Routing Protocols (OSPF, BGP)
  • Access Control Lists
  • Layer 2 Switching
  • Spanning Tree
  • Packet Analysis
Experience with the following is a plus:
  • Cisco Switch 3560
  • Cisco Switch 3750
  • Cisco Switch 4500X
  • Palo Alto Firewall PA-4050
  • Palo Alto Firewall PA-2050
  • Palo Alto Firewall PA-5050
Education and Experience:
  • 5+ years relevant experience in supporting a large network infrastructure.
  • Bachelor of Science degree in Computer Science or a related discipline is preferred but not required.
  • Certifications required: IAT Level II, Security Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SCCP), Cisco OS Certification
Clearance: This position requires an active Secret security clearance.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:
  • Ability to perform repetitive motions with the hands, wrists, and fingers.
  • Ability to engage in and follow audible communications in emergency situations.
  • Ability to sit for prolonged periods at a desk and working on a computer.

The Nakupuna Companies are dedicated to fostering an inclusive work environment while providing reasonable accommodations to individuals with disabilities. If you require special assistance or accommodations during your job application process, please contact [redacted].