Student Services Representative
4 weeks ago
UCSD Layoff from Career Appointment : Apply by 8/15/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 8/26/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION DEPARTMENT OVERVIEW The Division of Extended Studies (DES) at UC San Diego is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, DES employs more than 1,000 active by-agreement instructors. DES operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capability. DES also has a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. DES supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, DES operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities. As of Fall 2020, the University has assumed ownership of a major downtown center for which DES is taking full financial and programming responsibility. The 66,000-square-foot building will support a rich mix of campus-based and community programs reflecting the teaching, research and public service mission of UC San Diego: classroom instruction, continuing education, arts and cultural performances, civic events and collaborative community projects. POSITION OVERVIEW Under general supervision of the Student Services Manager, provide excellent customer service by assisting the general public in all aspects of their interaction with Extension and degree-related programs. Act as Lead Administrative Assistant in absence of site manager. Provide information about courses, certificate programs, and academic departments. Register students via telephone, fax, email, and in person. Process transcript requests, course description requests, certificate audits, verification of enrollment requests, and other student services in a timely manner. Prepare appropriate forms and solve enrollment discrepancies. Provide general information to students regarding certificate completion, concurrent enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services. Will independently conduct certificate completion audits. Provide ideas and input on methods to improve the services that enhance the student experience. This position will work with Student Services Manager and/or Assistant Director to coordinate proctor services. Will act as first point-of-contact for Extension proctoring services. Key holder responsibilities for opening and/or closing the site. The primary work location for this position will be the University City Center although may be required to work at other locations as needed. Overtime may be required during quarterly peak enrollment. Must be willing to work alternating Saturdays (one to three Saturdays per month). Must be willing to work altered work schedule as required that will be between the hours of 7:00am - 10:30pm. This position is fully onsite. This position is at Division of Extended Studies' University City Center location. No parking fees. A cover letter is optional, but strongly encouraged. QUALIFICATIONS Demonstrated strong experience providing front-desk customer service in an academic setting. Experience resolving escalated issues including, but not limited to, complex requests, disgruntled students/instructors, and exceptions to policies. Demonstrated ability to advise students and the general public regarding academic programs, policies and procedures. Demonstrated experience providing work direction and training to lower-level employees. Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel. Must have proven experience to troubleshoot basic audiovisual equipment such as laptops, LCD projectors, and speakers. #J-18808-Ljbffr
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Customer Service Representative
3 weeks ago
San Antonio, United States Customer Service Representative Full timeSeeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...
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Student Governance Representative
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Black Student Services Director
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San Diego, California, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and experienced Director to lead our Black Resource Center. The successful candidate will be responsible for developing and implementing programs that enhance Black student outreach, academic success, leadership, and professional development.Key ResponsibilitiesLeadership and Vision: Drive the mission and strategic...
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LGBTQIA Student Services Director
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San Diego, California, United States InsideHigherEd Full timeAbout the RoleThe Director of the Pride Center will provide leadership and long-range planning for the Pride Center, driving innovative efforts to improve LGBTQIA student outreach and yield, academic success, leadership and professional development, inclusion and retention, and enrichment of the overall LGBTQIA student experience.Key ResponsibilitiesLead the...
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Student Services Coordinator
2 months ago
San Diego, United States CAP Activities Full timeJob DescriptionJob DescriptionStudent Services Coordinator - San Diego DowntownThe College of English Language is an accredited ESL school based in San Diego and Los Angeles, CA. Our schools cater to students from all over the world looking to improve their English language skills for personal, professional and academic purposes. CEL hopes that students...
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Student Services Coordinator
2 months ago
San Diego, United States CAP Activities Full timeJob DescriptionJob DescriptionStudent Services Coordinator - San Diego DowntownThe College of English Language is an accredited ESL school based in San Diego and Los Angeles, CA. Our schools cater to students’ from all over the world looking to improve their English language skills for personal, professional and academic purposes. CEL hopes that...
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Student-Athlete Development Assistant
2 months ago
San Diego, United States California State University Full timeStudent-Athlete Development Assistant (Student Services Professional IA) Job no: 540913 Work type: Staff Location: San Diego Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Part Time, Student Services, On-site (work in-person at business location) Position Summary Under the direction of the Assistant Athletic Director of Student...
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4 weeks ago
San Diego, United States JPT Services Full timeJob DescriptionJob DescriptionOur company is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations and are seeking a motivated and customer-focused...
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Student Support Services Manager
1 week ago
San Diego, California, United States CAP Activities Full timePosition: Student Support Services ManagerCompany: CAP ActivitiesOverview: As a Student Support Services Manager, you will play a pivotal role in enhancing the educational experience for students at our organization. This position involves being the primary point of contact for inquiries related to student services, ensuring a smooth transition for new...
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Psychiatrist - Student Health Services
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Customer Service Representative
4 days ago
San Diego, California, United States American Retail Services Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at American Retail Services. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide friendly and courteous service to all customersOperate a...
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Occupational Therapist
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San Diego, California, United States The Stepping Stones Group Full timeJob OverviewThe Stepping Stones Group is seeking a dedicated Occupational Therapist to provide exceptional therapy services to students in educational settings. Our mission is to empower students to achieve their full potential, and we're looking for a passionate therapist to join us in this endeavor.Key ResponsibilitiesDeliver high-quality occupational...
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1 month ago
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Customer Service Representative
3 days ago
San Diego, California, United States American Retail Services Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at American Retail Services. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide friendly and courteous service to all customersOperate a...
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Customer Service Representative
4 days ago
San Diego, California, United States American Retail Services Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at American Retail Services. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Service: Provide prompt, efficient, and courteous...
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Customer Service Representative
2 months ago
San Diego, United States Kelly Services Full timeJob DescriptionJob DescriptionThe OpportunityDescriptionWe're looking for a Customer Service Representative, working in the Insurance industry in San Diego, California, United States.Build rapport and respond quickly to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely...
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Outreach Coordinator, Project Rebound
3 weeks ago
San Diego, United States San Diego State University Full timeOutreach Coordinator, Project Rebound (Student Services Professional II)Job no: 541037Work type: StaffLocation: San DiegoCategories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location) Position Summary Are you passionate about making a difference in the lives of...
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Entry Level Customer Service Representative
2 weeks ago
San Diego, United States SMH Business Services Full time $45,000 - $55,000Job DescriptionJob DescriptionOur sales and client management firm is dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to...
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Academic Advisor
2 months ago
San Diego, United States California State University Full timeAcademic Advisor (Student Services Professional II) Job no: 538618 Work type: Staff Location: San Diego Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location) Position Summary The Academic Advisor serves as a staff member in the College of Sciences assigned to...
