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Customer Service Representative
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Position Overview: Join Our Team: Customer Service RepresentativeAbout UsAt Green Bay Packaging, we take pride in delivering exceptional customer service. As a leading provider of corrugated packaging solutions, we’ve been serving customers for over 90 years. Our core values include integrity, innovation, and a customer-centric approach. Responsibilities: Account Management: Maintain an average load of customer accounts daily, from initial setup to order follow-up through production and shipping.Professional Communication: Provide timely and accurate customer communications via telephone, email, and other platforms.Cost Estimation: Create manufacturing cost estimates using industry-specific software.Quoting: Generate formal quotes for customers.Inventory Management: Manage inventory levels based on established parameters.Collaboration: Liaise between Sales, Customers, Design, Planning, Production, Quality, and Shipping to meet customer needs. Qualifications: High school diploma or equivalent (Associates Degree in Business Administration preferred).Minimum 5 years of previous customer service experience (preferably in an industrial setting).Strong communication skills (verbal and written).Proficiency in Excel, Word, Outlook, PowerPoint.Ability to learn industry-specific softwareAttention to detail and organizational skills. Compensation & Benefits: Why Choose Green Bay Packaging?Competitive salary and benefits package.Opportunity to work with a reputable company in the packaging industry.Collaborative team environment.Join us in providing outstanding service to our customers Apply today. Division Description: Located in Lebanon, OH, at the Cincinnati Division, we blend knowledge and skill with creativity to develop, manufacture and deliver revolutionary industrial and retail corrugated packaging products.