Patient Services Associate
6 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Summary:The Patient Services Associate (PSA) assists the department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and entering and processing referrals.Responsibilities:Patient Service: Focus on understanding and meeting patient needs. Handle service recovery when needed and get help from management when appropriate. Follow protocols for answering phones, managing patient requests, checking voicemails, taking messages, and scheduling appointments. Ensure timely communication about patient flow, delays, and appointment changes. Obtain referrals and pre-authorizations when required, and resolve issues in the electronic medical record (EMR) system.Financial: Stay updated on insurance requirements and billing procedures. Verify patient information and register new patients in the EMR. Resolve issues in reports and prioritize missing charges. Order office supplies and handle front-end process reports as needed.Other / Regulatory: Follow all regulations and standards (e.g., HIPAA, FDA). Be flexible and adopt new processes when needed.Additional Responsibilities: Coordinate referrals and scheduling. Handle information received via phone, fax, and email, and route it properly. Address phone system issues and follow procedures during system downtimes.Credentials:Education or Equivalent Experience:H.S. Diploma/GED (Required)And 2+ years Medical office experience, or 4 years of customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Education Specialization: Associate of Arts or ScienceWe believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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Patient First | Medical Laboratory Technician
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Client Service Specialist
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King of Prussia, United States Patient First Full timeThe responsibilities of this job include, but are not limited to the following: Handling inbound and outbound calls in a timely manner while providing superior customer service and accurate information as it pertains to the caller's needs; Achieving productivity goals that are assigned for calls per hour, after-call work times, hold times, voicemail...
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Patient Services Representative
3 weeks ago
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Patient Service Representative
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Senior Manager Patient Services
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Senior Manager Patient Services
2 weeks ago
King of Prussia, United States CSL Behring Full timeThe Opportunity:The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance, and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of...
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Senior Manager Patient Services
2 weeks ago
King of Prussia, United States CSL Behring Full timeThe Opportunity:The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance, and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of...
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Patient Service Representative
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Patient Registration
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4 weeks ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
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Sr Manager Patient Services Operations
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King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
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Sr Manager Patient Services Operations
2 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
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Sr Manager Patient Services Operations
2 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
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Sr Manager Patient Services Operations
2 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
