Senior Manager Patient Services
2 days ago
The Opportunity:
The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance, and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s US commercial franchises.
You will drive alignment across programs to ensure compliance with all applicable privacy standards and driving cost and operational efficiencies.
You will interface with a multidisciplinary team with members from Marketing, Sales, Medical Affairs, Compliance, Reimbursement, Healthcare Systems and Operations. Some domestic travel required.
In addition to operating as the US franchise lead for delivery of patient services, this role will assume responsibility as lead subject matter expert in one specific service area within Copay, Hub Operations, Free Goods (trial, samples, assurance, patient assistance program) or Clinical/Nursing support services.
The Role:
Franchise lead for management of operational activities of all relevant brand patient services programs establishing standards for service delivery in alignment with all relevant policy and procedures and ensuring execution adherence to these standards.
Actively collaborate across US commercial functions. A strategic partner to the brand team and interfacing with all US commercial disciplines (operations, marketing, sales, health care systems, medical affairs, legal, compliance) as franchise patient service lead.
Identify and provide analysis and performance review of programs. Analyzes program-specific performance data, establishes & implements plans to achieve strategic goals & key program success indicators.
Operates as the dedicated subject matter expert for US commercial operations across the commercial portfolio in one of the following services: Copay, Free Goods, Hub Operations, Clinical/Nurse Support. This includes provision of strategic guidance across the business on evolving best practice within the subject matter area and leading development of CSL Behring program design, vendor management & operational service to ensure CSL is providing a best in class service to patients.
Develops implements and maintains Standard Operating Procedures to align programs with state and federal regulations to service the patients based on changes related to the industry, system and the processing of the order in addition to the needs of the business. Communicate all SOP requirements and updates to all internal and external stakeholders, ensuring 3rd Party compliance with all applicable SOPs. Additionally, ensure that all 3rd Party personnel complete all training required by SOPs including appropriate documentation to enable continued compliance.
Develops & implements plans, policies, procedures, budgets, performance accounting & tracking processes.
Manages and ensures there is a high level of focus on customer service and client relations. Ensures that customer complaints and inquiries are satisfactorily resolved. Oversees adherence to customer related escalation and exceptions process.
Develops a solid understanding of patient behavior and patient trends and how to create or evolve programs and services that will be valued by our customers
Your skills and Experience:
Bachelor degree in business/marketing or science discipline; MBA a plus
7+ years' relevant commercial operations experience, within the pharmaceutical industry including experience managing delivery of patient service programs.
Experience diagnosing and resolving complex issues • Knowledge of relevant legal, compliance and regulatory requirements.
Proficiency with Microsoft Office; SAP experience preferred Different qualifications or responsibilities may apply based on local legal and/or educational requirements.
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what’s available to you as a CSL employee.
About CSL BehringCSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.
We want CSL to reflect the world around usAs a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Behring-
Senior Manager Patient Services
2 weeks ago
King of Prussia, United States CSL Behring Full timeThe Opportunity:The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance, and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of...
-
Senior Manager Patient Services
2 weeks ago
King of Prussia, United States CSL Behring Full timeThe Opportunity:The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance, and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of...
-
Senior Manager Patient Services
2 weeks ago
King of Prussia, United States CSL Behring Full timeThe Opportunity:The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance, and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of...
-
Sr Manager Patient Services Operations
4 weeks ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Senior Manager Patient Services
2 weeks ago
King of Prussia, Pennsylvania, 19406, Montgomery County, PA, United States CSL Behring Full timeThe Opportunity:The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance, and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of...
-
Sr Manager Patient Services Operations
3 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Sr Manager Patient Services Operations
3 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Sr Manager Patient Services Operations
2 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Sr Manager Patient Services Operations
3 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Sr Manager Patient Services Operations
3 weeks ago
King of Prussia, United States CSL Behring Full timeJob DescriptionThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of...
-
Sr Manager Patient Services Operations
3 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Sr Manager Patient Services Operations
2 months ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Sr Manager Patient Services Operations
4 weeks ago
King of Prussia, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Client Service Specialist
1 month ago
King of Prussia, United States Patient First Full timeThe responsibilities of this job include, but are not limited to the following: Handling inbound and outbound calls in a timely manner while providing superior customer service and accurate information as it pertains to the caller's needs; Achieving productivity goals that are assigned for calls per hour, after-call work times, hold times, voicemail...
-
king of prussia, United States Patient First Full timePatient First is accepting applications for Lab Technician in the Langhorne, Pottstown, Springfield, Montgomeryville, Abington, East Norriton, and Downingtown, Pennsylvania areas. Patient First provides a friendly work environment that promotes a team-oriented philosophy. The responsibilities of this job include, but are not limited to, the...
-
Senior Operations Manager
1 week ago
King of Prussia, Pennsylvania, United States CSL Behring Full timeJob DescriptionWe are seeking a skilled Senior Operations Manager to lead our patient services program in the US. This is an exciting opportunity for a motivated individual to oversee the delivery of high-quality patient services across multiple vendors.The ideal candidate will have 7+ years of experience in commercial operations, with a focus on patient...
-
Senior Accountant
4 weeks ago
King of Prussia, United States Universal Health Services Full timeIndependence Physician Management (IPM), is a subsidiary of Universal Health Services, Inc (UHS). IPM was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which Accountant, Accounting, Senior, Behavioral Health, Healthcare, Management, Physician
-
King of Prussia, Pennsylvania, United States Worldwide Insurance Services Full timeWe are seeking an experienced Senior Salesforce Development Manager to join our IT Transformation team at Worldwide Insurance Services. This role will oversee the management of the Salesforce platform and associated applications, ensuring the successful release process through environments.ResponsibilitiesLead, plan, and execute Salesforce projects on time,...
-
Sr Manager Patient Services Operations
3 months ago
King of Prussia, PA, United States CSL Behring Full timeThe Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s...
-
Patient Services Representative
3 weeks ago
King of Prussia, United States NeurAbilities Healthcare Full timeBe a Patient Services Representative with our King of Prussia team! What to Expect: The Patient Service Representative is the first line of customer service for all patients and visitors entering the office. This position involves verifying insurance coverage and performing customer service and administrative tasks to support the delivery of care. The...
