Patient Services Representative

1 month ago

King of Prussia, United States NeurAbilities Healthcare Full time

Be a Patient Services Representative with our King of Prussia team

What to Expect:

The Patient Service Representative is the first line of customer service for all patients and visitors entering the office. This position involves verifying insurance coverage and performing customer service and administrative tasks to support the delivery of care. The Patient Service Representative works closely with the medical Patient Service Coordinators, operations, and revenue cycle management (RCM) teams to ensure that healthcare claims are processed accurately and promptly.

Why Choose NeurAbilities:

  • Competitive rate based on experience and qualifications.
  • 14 Days of Paid Time Off for qualified employees plus 1 Joy Day.
  • 7 paid company holidays for qualified employees.
  • Competitive Medical, Dental, Vision, and 401K for qualified employees.
  • Voluntary short-term disability and voluntary long-term disability plans are available for qualified employees.
What You Will Do:
  • Open and close the office daily.
  • Greet and check-in patients as they arrive for their medical appointment.
  • Verify demographic and insurance information, updating when necessary.
  • Collect patient copays.
  • Complete verification of medical benefits and obtain referrals and authorizations as required.
  • Complete confirmation calls.
  • Maintain patient records, verifying that all required consent forms and intake forms are complete prior to the patient visit.
  • Schedule patient appointments and assist with patient rescheduling as needed.
  • Answer incoming calls and transfer office-related calls as necessary.
  • Assist with medical administrative support tasks such as scanning and data entry.
  • Maintain an organized and safe patient waiting area.
  • Collaborate with Patient Services and Medical assistant staff.
  • Check patients out providing visit documentation.
  • Manage patient care coordination across all service lines and locations.
  • Handle patient inquiries and complaints.
  • Communicate via phone and portal with patients regarding patient care.
  • Maintain providers schedule to ensure 100% utilization.
  • Respond promptly to patient, provider, and team members requests.
  • Educate patients on services and requirements.
What You Will Bring to the Team:
  • Highschool Diploma or equivalent.
  • 3+ years of experience of scheduling in an outpatient medical call center or similar setting.
  • 3+ years of medical insurance verification.
Required Knowledge, Skills, and Abilities:
  • Well organized with strong attention to detail.
  • Strong customer service, interpersonal and communication (verbal and written) skills; able to maintain composure when dealing with frustrated or angry patients or family members.
  • Patient and compassionate,
  • Ability to work well with others in a team-driven, fast-paced environment.
  • Friendly, welcoming, and service oriented.
  • Flexible and adaptable with the ability to multitask and proactively problem solve.
  • Able to work well and stay positive under pressure.
  • Ability to communicate well with people in personal contacts and on the phone.
  • Honest and can be trusted with confidential information.
  • Can effectively act as a liaison between patients, physicians, and other office staff.
  • Punctual in commencing office hours.
  • Neat and professional appearance.
  • Well organized with strong attention to detail.
  • Strong customer service, interpersonal and communication (verbal and written) skills; able to maintain composure when dealing with frustrated or angry patients or family members.
  • Ability to work well with others in a team-driven, fast-paced environment.
Working Conditions and Physical Demands:
  • Estimated 10 % travel, dependent on need.
  • Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
  • This job operates in a professional office environment and routinely uses standard office equipment such as a computer, phone, photocopier, filing cabinet, and printer.
  • Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.
About the Company:

NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually.

We develop our people by creating paths to internal promotions, but what really distinguishes us is the vibrant culture we nurture. Joy fuels our team We gamify the workplace through events and friendly competitions while recognizing and celebrating our accomplishments with giveaways and appreciation initiatives. We are motivated by empowering our staff and patients and celebrating success.

Core Values
  • Compassion - Exhibits empathy and active listening skills when working with patients and families; always expresses kindness to patients, families, and team members.
  • Excellence - Demonstrates a desire to learn, grow, and develop professionally and a commitment to best practices and excellent customer service with a patient-centered mindset.
  • Collaboration - Works well as part of a team, sharing knowledge and experience with colleagues for the benefit of patients and other team members.
  • Joy - Exudes positivity and an appreciation for victories of all kinds and makes a conscious daily effort to raise morale for others around them.
  • Integrity - Invested in our mission and in the virtue of oneself, conducting business respectfully and honestly, and always prioritizing the best interests of patients and colleagues when doing so.

NeurAbilities Healthcare Inc. is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.

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