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Ticket Office Supervisor
3 months ago
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Box/Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing systems.
THE STARTING RATE:
$22.50
THE DAY-TO-DAY:
Support the Manager in building, maintaining, and seeing through to fruition all shows or events inventory
Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
Maintain internal and external show information and outside property sales in the ticketing systems; update information on all tours, shows and other event sales
Develop new and analyze existing procedures and special promotions that will improve guest patronage and show sales
Assist with financial aspects of the department & settlement reports
Generate daily reports on all events for senior leadership, management, and promoters
Maintain a strong working relationship with other departments within MGM as well as with promoter partners
Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment
Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
THE IDEAL CANDIDATE:
Has experience in Box Office/ticketing, events, live entertainment in a casino setting.
Two (2) years of previous Ticket Office experience.
Basic knowledge of Ticketmaster, including: Archtics, TMOne and Host
Can handle multiple tasks at one time.
Has a flexible schedule.
Looks forward to working with a team to provide positive experiences.
Describes themselves as an energetic individual.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Are you ready to JOIN THE SHOW? Apply today
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